Mixed Reviews for Citizens Bank Mobile Banking App
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Explore Insights: Citizens Bank Mobile App Review Analysis

Mixed Reviews for Citizens Bank Mobile Banking App

Mixed online reviews for Citizens Bank Mobile Banking app. While some users praise the customer service and ease of use, others express dissatisfaction due to frequent crashes, slow performance, and outdated UI. Complaints include issues with login, freezing, and unresponsiveness after recent updates. Users highlight the need for major upgrades and better developer support to enhance app functionality. Despite positive feedback on customer support and banking services, the app's technical shortcomings result in consideration of switching banks for some users.

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  • Banking Professionals
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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Customer service

    I called today and spoke with Santiago. He was polite and efficient when answering my questions.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 15, 2024
  • Great app

    I check account everyday quick response on any questions excellent I do all my banking mobile. Very efficient and easy pay all my bills etc thank for the ease

    Sentiment
    • Positive
    Content
    • Ease of Banking
    Mar 15, 2024
  • It gets the job done

    Not the smoothest app in the world but it serves its purpose. The UI can be pretty glitchy but citizens is the best bank in my opinion so I will take the mid app with the idea that the Customer Service and early pay make up for it.

    Sentiment
    • Positive
    Content
    • User Interface
    Mar 14, 2024
  • whomp

    trash app for a trash bank

    Sentiment
    • Negative
    Content
    • User Interface
    Mar 13, 2024
  • Transactions

    There sure be more details when clicking on a
    Specific transactions

    Sentiment
    • Positive
    Content
    • Account Information Display
    Mar 13, 2024
  • Today

    Sarah was incredibly nice she’s very helpful thank you Sarah!

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 12, 2024
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Sentiment Analysis (of 30 reviews)
7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Citizens Bank Mobile Banking based on online reviews collected from App Store. The analysis helps App Developers, Banking Professionals, Customer Experience Managers, Digital Marketing Specialists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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