Mixed Reviews for Tokopedia: Convenient but Room for Improvement
Explore In-Depth Tokopedia User Feedback Analysis

Mixed Reviews for Tokopedia: Convenient but Room for Improvement

Tokopedia receives mixed reviews from users. Some praise the easy payment process and helpful features, while others complain about long delivery times and poor customer service. The app's performance has also been criticized, with users experiencing slow loading times. Despite these issues, Tokopedia offers attractive promotions and discounts, making it a popular choice among shoppers. However, some users have encountered problems with cancelled transactions and login difficulties. Overall, Tokopedia is appreciated for its convenience and reliability, but improvements are needed in terms of delivery speed and app performance.

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Custom Date - Feb 29, 2024

Featured Content

  • Tolong pengirimannya dong. Masa di lempar-lempar mana yg biasanya di toko oren. Toko biru cuma makan waktu 2-3hari kalo di tokped bisa² ampe seminggu lebih

    Sentiment
    • Negative
    Content
    • Delivery Service
    Nov 29, 2023
  • Diupdate malah jelek performa aplikasinya, loading mulu keknya backend lama respond, dulu nih apk ringan, dah lah mending pake e-commerce lain gw

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 29, 2023
  • aplikasi sampah, cuma nama panjang gak bisa login Mending shopee

    Sentiment
    • Negative
    Content
    • Login Issues
    Nov 29, 2023
  • See di s dr tus rd sxe to St rrc r ni rertsee rd SD e no, esed,wm St CC RT St r xx rcf RT rxdtxxxxcr EF see dd,e by see#43_6 t www di. 7

    Sentiment
    • Positive
    Content
    • App Performance
    Nov 29, 2023
  • Pemilihan, pemesanan, dan pembayaran lancar, cepat. Tinggal tunggu pengirimannya ... ?

    Sentiment
    • Positive
    Content
    • Delivery Service
    Nov 29, 2023
  • Bagus banyak promo menarik juga tapi app nya jadi berat ga kaya dulu bisa sat set tapi gpp bagus ko. Plus mudah dalam membatalkan pesanan/transaksi

    Sentiment
    • Positive
    Content
    • Promotions and Discounts
    Nov 29, 2023
  • See All Reviews

Sentiment Analysis

43 Net Promoter
Score

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Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Google Play. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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