Mixed Reviews for Tokopedia: Convenient but Room for Improvement
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Mixed Reviews for Tokopedia: Convenient but Room for Improvement

Tokopedia receives mixed reviews from users. Some praise the easy payment process and helpful features, while others complain about long delivery times and poor customer service. The app's performance has also been criticized, with users experiencing slow loading times. Despite these issues, Tokopedia offers attractive promotions and discounts, making it a popular choice among shoppers. However, some users have encountered problems with cancelled transactions and login difficulties. Overall, Tokopedia is appreciated for its convenience and reliability, but improvements are needed in terms of delivery speed and app performance.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Tolong pengirimannya dong. Masa di lempar-lempar mana yg biasanya di toko oren. Toko biru cuma makan waktu 2-3hari kalo di tokped bisa² ampe seminggu lebih

    Sentiment
    • Negative
    Content
    • Delivery Service
    Nov 29, 2023

  • Diupdate malah jelek performa aplikasinya, loading mulu keknya backend lama respond, dulu nih apk ringan, dah lah mending pake e-commerce lain gw

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 29, 2023

  • aplikasi sampah, cuma nama panjang gak bisa login Mending shopee

    Sentiment
    • Negative
    Content
    • Login Issues
    Nov 29, 2023

  • See di s dr tus rd sxe to St rrc r ni rertsee rd SD e no, esed,wm St CC RT St r xx rcf RT rxdtxxxxcr EF see dd,e by see#43_6 t www di. 7

    Sentiment
    • Positive
    Content
    • App Performance
    Nov 29, 2023

  • Pemilihan, pemesanan, dan pembayaran lancar, cepat. Tinggal tunggu pengirimannya ... ?

    Sentiment
    • Positive
    Content
    • Delivery Service
    Nov 29, 2023

  • Bagus banyak promo menarik juga tapi app nya jadi berat ga kaya dulu bisa sat set tapi gpp bagus ko. Plus mudah dalam membatalkan pesanan/transaksi

    Sentiment
    • Positive
    Content
    • Promotions and Discounts
    Nov 29, 2023
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Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tokopedia War 12.12 - Aplikasi di Google Play based on online reviews collected from Google Play. The analysis helps E-commerce Managers, Market Researchers, Product Managers, Customer Service Executives, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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