Mixed Reviews on Silver Cross Products and Customer Service
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Mixed Reviews on Silver Cross Products and Customer Service

Explore In-depth Silver Cross Customer Feedback Analysis

Silver Cross has garnered mixed reviews for its products and customer service. Many customers have praised the company's quick response times and efficient handling of warranty claims, particularly for replacement parts and repairs. However, several users expressed dissatisfaction with product durability and the quality of certain items, like the Reef 2 pram, which was criticized for its performance on uneven surfaces. While some customers experienced excellent service and prompt resolution of issues, others faced delays and complications with repairs and replacements. Overall, Silver Cross is recognized for its responsive customer service but has room for improvement in product reliability.

Source: Trustpilot Reviews of Silver Cross is rated "Great" with 3.9

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Customer Feedback Analysis of Silver Cross is rated "Great" with 3.9

Unlock insights on Silver Cross with our detailed customer feedback analysis report. Discover strengths and areas for improvement.

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Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Couldn’t fault the customer service at…

    Couldn’t fault the customer service at this company. We had issue with our pram. They kindly looked into it quickly and try to fix the issue.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jun 28, 2025
  • New straps for carrybag

    Couldn't thank silver Cross enough they were brilliant from moment got in touch and sent new straps out first class service

    Sentiment
    • Positive
    Content
    • Customer Service
    Jun 26, 2025
  • Emailed Silver Cross in the morning

    Emailed Silver Cross in the morning, had the replacement part dispatched in the afternoon and an email to update on what was happening. Fantastic service

    Sentiment
    • Positive
    Content
    • Repair Process
    Jun 10, 2025
  • Excellent quality Silver Cross - Motion All Size 2 360

    We bought the Silver Cross - Motion All Size 2 360 and it is a beautifully designed and sturdy seat, so glad we decided to upgrade!

    Sentiment
    • Positive
    Content
    • Product Design
    May 29, 2025
  • was quick and everything was explained…

    was quick and everything was explained easy to contact if had an issue

    Sentiment
    • Positive
    Content
    • Customer Service
    May 17, 2025
  • An absolutely incredible service

    An absolutely incredible service! Claimed for a broken tray under warranty. Was responded to so swiftly and a new tray arrived within 48 hours. Outstanding.

    Sentiment
    • Positive
    Content
    • Repair Process
    Apr 30, 2025
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Sentiment Analysis (limited preview)
45 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Silver Cross is rated "Great" with 3.9 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Market Researchers, Retail Managers, Quality Assurance Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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