Post Lake Lending Customer Service Review Summary
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Post Lake Lending Customer Service Review Summary

Post Lake Lending is praised for its friendly and helpful customer service, even though some customers expressed disappointment with loan terms and miscommunication. The company is commended for fast responses, professionalism, and willingness to assist in challenging situations.

Best for
  • Financial Analysts
  • Customer Service Managers
  • Marketing Strategists
  • Business Development Executives
  • Loan Officers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Appreciate the excellent customer…

    Appreciate the excellent customer service and also the generous loan amount I was approved for!

    Sentiment
    • Positive
    Content
    • Loan Approval Process
    Apr 24, 2024
  • You pray on the credit challenge people…

    You pray on the credit challenge people like really a 777% interest rate

    Sentiment
    • Negative
    Content
    • Interest Rates
    Apr 24, 2024
  • Great customer service!!

    Knowledgeable and helpful staff. Guided me through the process and gave me extra attention, even though it was a frustrating situation. Plus, they helped me out , when nobody else would,and I got the funds fast!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 24, 2024
  • A Waste

    Signed documents for a $5000 loan. Only given $700 without verification of amount being okay to deposit.

    Sentiment
    • Negative
    Content
    • Loan Amount Discrepancy
    Apr 23, 2024
  • You guys are really good at customer…

    You guys are really good at customer service, and all the people I spoke to treat me well. And any time I request for money the process is always faster

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 23, 2024
  • Being able to receive the loan and the…

    Being able to receive the loan and the representative had great customer service skills.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 23, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Post Lake Lending  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Marketing Strategists, Business Development Executives, Loan Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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