Mixed Feedback on Lyft Service
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Mixed Feedback on Lyft Service

Lyft customers complain about various issues including high prices, app glitches, drivers getting lost, and driver cancellations. Some customers also praise the helpfulness and politeness of Lyft drivers. A specific incident involving a driver forcing a passenger out of the car and a lost phone prompts a negative response from Lyft. Customers express frustration with the lack of transparency in pricing and the difficulty in using the app. Overall, the reliability and customer service of Lyft are questioned.

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  • Transportation Policy Makers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Jeff was exceptional

    Jeff was so kind and accommodating. He made very polite conversation and help me load and unload my luggage. Excellent service.

    Sentiment
    • Positive
    Content
    • Positive Driver Experience
    Dec 25, 2023
  • Full of ads

    App is just so jam packed full of ads

    Sentiment
    • Negative
    Content
    • App Issues
    Dec 25, 2023
  • wait time

    driver wait time should be increased for passengers especially if the driver made contact with person that makes request

    Sentiment
    • Negative
    Content
    • Cancellation and Wait Time
    Dec 25, 2023
  • Lyft is great!!!

    Love using this App! Very helpful to me, always!

    Sentiment
    • Positive
    Content
    • Positive Driver Experience
    Dec 25, 2023
  • Attn Lyft

    Thanks for getting there the fastest/normal way possible. NOT. Fix your gps

    Sentiment
    • Negative
    Content
    • GPS and Location Tracking
    Dec 25, 2023
  • Shreya Verma Incident

    Heard about Shreya verma’s incident. I expected Lyft to give a more prompt and a better response, considering the severity of matter.

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 25, 2023
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Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Lyft based on online reviews collected from App Store. The analysis helps Ride-Sharing Company Executives, Customer Experience Managers, Market Researchers, Product Managers, Transportation Policy Makers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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