Mixed Reviews for HSF Health Plan: Value for Money & Claim Process Varies
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Mixed Reviews for HSF Health Plan: Value for Money & Claim Process Varies

Explore In-Depth HSF Health Plan Customer Feedback Analysis

HSF Health Plan receives mixed reviews, with some praising its coverage and ease of claiming, while others express frustration over denied claims and delays. Positive feedback highlights the plan's value for money, prompt payouts, and helpful customer service. Negative reviews cite issues with preconditions, claim refusals, and unresponsive customer support. Overall, experiences range from highly satisfied customers who recommend the plan to others, to dissatisfied individuals considering canceling their memberships.

Source: Trustpilot Reviews of HSF Health Plan 

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Customer Feedback Analysis of HSF Health Plan 

Uncover insights from HSF Health Plan reviews - mixed feedback on claim processes, customer service, and value.

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Custom Date - Dec 26, 2024
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  • Absolutely amazing

    HSF are amazing, the negative reviews are very surprising. I have never had any issues with claims being paid out and it usually happens within a month. I'm beyond impressed and have received massive value for money. Definitely will stay a loyal customer. Thank you!

    Sentiment
    • Positive
    Content
    • Overall Positive Experience
    Mar 15, 2024
  • Great Service

    I have only had great service from HSF. Cannot understand the bad reviews. Always come back straight away if I have queries. All requests for payment paid. Well done HSF. I recommend to all my friends.

    Sentiment
    • Positive
    Content
    • Overall Positive Experience
    Mar 06, 2024
  • Scam !!!! Avoid at any price

    Scam !!!! Avoid at any priceI am putting one as we can't put 0, on the 10-15 claims done on generic things, not a single has been accepted, it is even worst when they announce to refund and the money never arrive,In one word: AVOID

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Oct 05, 2023
  • Delays delays delays

    Two dental claims in three months, both delayed as my account is "in arrears", even though I pay through my employer as a salary deduction. Delays then in updating the online system and releasing payment once authorised. Shocking customer service

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Aug 11, 2023
  • I have been part of HSF for 4 years now…

    I have been part of HSF for 4 years now and think it is a great plan, you get much more out of it that you pay, it covers my hubby and kids free and there is all sort of cover for all eventualities.

    Sentiment
    • Positive
    Content
    • Value for Money
    Feb 17, 2023
  • Great plan

    Great plan. Easy and quick to claim. Usually paid within a week or so. Perkbox discounts are great too although I would like more instant discounts rather than prepaid cards. Love the cheap cinema tickets.

    Sentiment
    • Positive
    Content
    • Promptness of Claims Payment
    Oct 20, 2019
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  • This page displays purchase options and a preview of the customer feedback analysis report for HSF Health Plan  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Healthcare Consultants, Product Managers, Customer Experience Managers, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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