FTD Flowers Reviews Analysis - Mixed Feedback on Delivery, Quality, and Customer Service
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FTD Flowers Reviews Analysis - Mixed Feedback on Delivery, Quality, and Customer Service

FTD Flowers received mixed reviews with customers expressing dissatisfaction over late deliveries, incorrect arrangements, poor customer service, and issues with refunds. Complaints included orders not matching expectations, subpar quality of flowers, and unhelpful support. Some customers reported experiences of being overcharged for underwhelming products, while others praised the ease of ordering, timely deliveries, and beautiful flower arrangements. FTD Flowers needs improvement in consistency, communication, and quality to regain customer trust and loyalty.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The plant barely lasted 2 weeks

    The plant barely lasted 2 weeks! It came in a plastic and tiny pot that had only half a pot of dirt. It started to wilt right way.

    Sentiment
    • Negative
    Content
    • Product Quality
    Mar 17, 2024
  • Flowers were fresh

    Flowers were fresh, beautiful, and arrived before noon. Everyone in the office loved my wife’s flowers. The vase and box were very nice too

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 26, 2024
  • For the last 6 flower orders

    For the last 6 flower orders, all arrived in pristine shape, and all the recipients just loved them. I would not shop anywhere else..

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 23, 2024
  • Delivery was made with no problems

    Delivery was made with no problems. Flowers were beautiful in a nice cermaic birthday vase.

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 22, 2024
  • Zero Stars. Do not Recommend

    If there was an option for zero stars, these guys would receive it. Ordered flowers did not deliver and then made it super difficult to get a refund. Do not recommend.

    Sentiment
    • Negative
    Content
    • Refund Process
    Feb 15, 2024
  • No call, No show

    They did not deliver the my wife’s flowers on Valentine’s day. No notification or anything, they simply never attempted delivery

    Sentiment
    • Negative
    Content
    • Delivery Service
    Feb 15, 2024
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Sentiment Analysis (of 30 reviews)
-38 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for FTD Flowers  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Experience Specialists, E-commerce Managers, Retail Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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