Mixed Reviews for DoubleTree by Hilton New York Downtown
Explore In-Depth Feedback Analysis for DoubleTree NY Downtown

Mixed Reviews for DoubleTree by Hilton New York Downtown

8 Stone St, New York, NY 10004, United States

Mixed reviews for DoubleTree by Hilton New York Downtown highlight issues with elevators, room size, customer service, and noise. Guests praise the central location and cleanliness but express frustration over elevator wait times, small rooms, and poor service. Some positive comments mention comfortable beds, good staff, and convenient location near tourist attractions.

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Featured Content
  • Very nice place for the price. Amazing location honestly, i will be staying here again when i come to manhattan.

    Sentiment
    • Positive
    Content
    • Location Convenience and Accessibility
  • Great place to stay in lower Manhattan

    Sentiment
    • Positive
    Content
    • Value for Price
  • The elevator is awful! It takes 30 min to go down, to check out, with suitcases. However the hotel is 5* Place, everything is close, breakfast is OK.

    Sentiment
    • Positive
    Content
    • Elevator Wait Time and Congestion
  • As a diamond membership. Bad experience by front desk. No patience listening questions. Make un-welcome noises and rolling her eyes on me.

    Sentiment
    • Negative
    Content
    • Staff Service and Friendliness
  • 位置優越;交通方便Rooms: 大小合適Nearby activities: 離自由女神🗽登船也方便Safety: 合宜Walkability: 華爾街周遭的巡禮

    Sentiment
    • Positive
    Content
    • Location Convenience and Accessibility
  • They refused to honor their listed Price match policy, gave me the run around on the phone for over an hour, bounced around from loud call center to call center...

    Sentiment
    • Negative
    Content
    • Booking and Reservation Issues
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-4 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for DoubleTree by Hilton New York Downtown based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Industry Consultants, Marketing Professionals, Real Estate Investors to discover insights into what people love, dislike, and need.

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