Mixed Reviews for DoubleTree by Hilton New York Downtown
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Mixed Reviews for DoubleTree by Hilton New York Downtown

Explore In-Depth Feedback Analysis for DoubleTree NY Downtown

8 Stone St, New York, NY 10004, United States

Mixed reviews for DoubleTree by Hilton New York Downtown highlight issues with elevators, room size, customer service, and noise. Guests praise the central location and cleanliness but express frustration over elevator wait times, small rooms, and poor service. Some positive comments mention comfortable beds, good staff, and convenient location near tourist attractions.

Source: Google Business Reviews of DoubleTree by Hilton New York Downtown

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Customer Feedback Analysis of DoubleTree by Hilton New York Downtown

Insightful analysis of DoubleTree by Hilton NY Downtown reviews covering elevator, service, rooms, and more.

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  • Very nice place for the price. Amazing location honestly, i will be staying here again when i come to manhattan.

    Sentiment
    • Positive
    Content
    • Location Convenience and Accessibility

  • Great place to stay in lower Manhattan

    Sentiment
    • Positive
    Content
    • Value for Price

  • The elevator is awful! It takes 30 min to go down, to check out, with suitcases. However the hotel is 5* Place, everything is close, breakfast is OK.

    Sentiment
    • Positive
    Content
    • Elevator Wait Time and Congestion

  • As a diamond membership. Bad experience by front desk. No patience listening questions. Make un-welcome noises and rolling her eyes on me.

    Sentiment
    • Negative
    Content
    • Staff Service and Friendliness

  • 浣嶇疆鍎秺锛涗氦閫氭柟渚縍ooms: 澶у皬鍚堥仼Nearby activities: 闆㈣嚜鐢卞コ绁烉煑界櫥鑸逛篃鏂逛究Safety: 鍚堝疁Walkability: 鑿埦琛楀懆閬殑宸＄Ξ

    Sentiment
    • Positive
    Content
    • Location Convenience and Accessibility

  • They refused to honor their listed Price match policy, gave me the run around on the phone for over an hour, bounced around from loud call center to call center...

    Sentiment
    • Negative
    Content
    • Booking and Reservation Issues
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-4 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DoubleTree by Hilton New York Downtown based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Industry Consultants, Marketing Professionals, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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