Mixed Customer Feedback on DIY Direct Supply: Pricing Accuracy, Shipping Delays, and Quality Concerns
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Mixed Customer Feedback on DIY Direct Supply: Pricing Accuracy, Shipping Delays, and Quality Concerns

DIY Direct Supply has received mixed reviews from customers regarding pricing accuracy, shipping delays, and customer service. While some customers praised the quick delivery and quality of products, others expressed frustration over communication issues and receiving incorrect or used parts. Despite some positive experiences, there is room for improvement in ensuring accurate pricing quotes, timely shipping, and better customer communication.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • This was my first time buying

    This was my first time buying. I purchased the exact same item elsewhere at a much higher cost before coming across diy. Very satisfied with price and service.

    Sentiment
    • Positive
    Content
    • Price and Value
    Jul 14, 2019
  • DIY Direct Supply, Timely and Fairly Priced.

    Timely communications from the company, delivered when expected, a fair price.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery Experience
    Jun 06, 2019
  • Good experience

    Products received were as ordered and arrived in just a couple of days. Good purchase experience

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    May 13, 2019
  • Quick delivery

    Quick delivery, correct product, fixed my problem.

    Sentiment
    • Positive
    Content
    • Product Satisfaction and Functionality
    Apr 23, 2019
  • Ordered parts one week ago have not…

    Ordered parts one week ago have not heard a word from them sent a note on chat that I really need the order no response this is my first order with them makes me apprehensive I hope every thing comes out ok

    Sentiment
    • None
    Content
    • Customer Service Communication
    Mar 17, 2019
  • Quick delivery of part that I ordered…and good website easy to use.

    Quick delivery of part that I ordered there web site was easy to use and I would recommend them and I would use them on my next order if they sell what I need.Jack Beil

    Sentiment
    • Positive
    Content
    • Website Usability
    Feb 14, 2019
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Sentiment Analysis (of 30 reviews)
46 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for DIY Direct Supply  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Supply Chain Analysts, Product Managers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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