Gerhard's Appliance Inc. Reviews Analysis
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Gerhard's Appliance Inc. Reviews Analysis

Gerhard's Appliance Inc. has a mix of positive and negative reviews. Customers appreciate helpful salespeople like Sally and Nicole but express disappointment with delivery and installation issues. Some complaints mention broken appliances, poor customer service, and warranty problems. While some buyers praise the knowledge and professionalism of certain staff members, others warn about delays, lack of accountability, and unmet expectations. Overall, the company's service quality appears inconsistent, with instances of excellent assistance alongside significant delivery mishaps and unresolved issues.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Talk to me before buying anything at…

    Talk to me before buying anything at Gerhards Appliances. They do not stand behind the manufacturer products they sell….horrible company!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Nov 16, 2023
  • Displeased with customer service.

    Displeased with customer service.Employee attitude.Terrible refund and return policy.

    Sentiment
    • Negative
    Content
    • Refund and Return Policy
    Mar 26, 2023
  • From ordering to installation

    From ordering to installation, dealing with the Malvern location was excellent. Good follow up and assistance.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 13, 2023
  • Sold a Dehumidifier that didn’t work

    Sold a Dehumidifier that didn’t work, told service man would call week to 10 days, called 2weeks later no call, was told call manufacturer!They suck!

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Nov 16, 2022
  • Delivery men were the BEST!!!!

    The two delivery men Sean and his assistant were prompt, friendly, professional and knowledgeable. I would order from Gerhard's because of them!!

    Sentiment
    • Positive
    Content
    • Delivery and Installation
    Oct 27, 2022
  • Called to see if a specific whirlpoo…

    Called to see if a specific whirlpoo lrefrigerator was in stock. Spoke to Nicole who was very helpful.Expecting delivery next week. Thanks,

    Sentiment
    • Positive
    Content
    • Product Availability and Logistics
    Sep 20, 2021
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Sentiment Analysis (of 30 reviews)
4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Gerhard's Appliance Inc.  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Market Researchers, Product Development Specialists, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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