Royal Sonesta Chicago: Elegant Ambiance, Modern Amenities & Stunning Views
Explore In-Depth Customer Feedback on Royal Sonesta Chicago

Royal Sonesta Chicago: Elegant Ambiance, Modern Amenities & Stunning Views

71 E Wacker Dr, Chicago, IL 60601, United States

The Royal Sonesta Chicago Downtown is praised for its elegant ambiance, attentive staff, and beautiful rooms with modern amenities. Guests appreciate the convenient location, friendly service, and stunning views of the city skyline. Some highlight the spacious suites, while others mention minor issues like cleanliness and unexpected charges. Overall, the hotel is recommended for weddings, city exploration, and special occasions due to its upscale feel and fantastic staff.

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Popular Phrases (of 30 reviews)
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  • Charged a ā€œdestination feeā€ for amenities that I did not use. Also when they put the hold on my card when I arrived they did not state that they would be charging the ā€œdestination feeā€ in that hold.

    Sentiment
    • Negative
    Content
    • Value for Money and Fees

  • Location is fantastic. I spent three nights here. Could have been a bit cleaner, but that's subjective. Otherwise, great!

    Sentiment
    • Positive
    Content
    • Cleanliness and Maintenance

  • We stayed in the suite and the tub easily fits two people. Great for couples getaway.

    Sentiment
    • Positive
    Content
    • Room Quality and Comfort

  • Stayed one night for our Christmas in Chicago weekend. Perfect location. Lovely room with comfy bed. Gorgeous views!

    Sentiment
    • Positive
    Content
    • Room Quality and Comfort

  • Very nice hotel right in downtown Chicago. The lobby is small and very comforting. The rooms are nice, and you get great views of the city. Would be staying here again if I'm in town .

    Sentiment
    • Positive
    Content
    • Hotel Location and Views

  • I had my baby shower there and stayed at the hotel for three days. The employee's are wonderful and helpful. And the atmosphere was on point.

    Sentiment
    • Positive
    Content
    • Customer Service and Staff Friendliness
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
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Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Royal Sonesta Chicago Downtown based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Event Planners, Travel Agents, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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