Mixed Reviews for American Home Shield: Delays, Denials, and Contract Challenges
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Mixed Reviews for American Home Shield: Delays, Denials, and Contract Challenges

The executive summary highlights mixed reviews for American Home Shield, with common themes of delays in service, difficulties in canceling contracts, inconsistent coverage, and subpar customer service. Customers express frustration over denied claims, long wait times for repairs, and challenges in communication with representatives. While some reviewers praise the professionalism of technicians and successful repairs, others warn against the company's practices in rural areas and significant administrative fees for cancellations.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • AHS provides great coverage for…

    AHS provides great coverage for resolving appliance and covered equipment issues in our home. AHS has been consistent in helping us with repairs and if needed replacement of non-working utility equipment. Great customer experience.

    Sentiment
    • Positive
    Content
    • Coverage Satisfaction
    Apr 16, 2024
  • Prompt,professional,skilled

    Prompt,professional,skilled! Highly recommend!

    Sentiment
    • Positive
    Content
    • Repair Service Quality
    Apr 15, 2024
  • Very good service

    The technician diagnosed the problem quickly and offered a simple solution. We are very happy with the workmanship and the customer service provided by the technician.

    Sentiment
    • Positive
    Content
    • Repair Service Quality
    Apr 15, 2024
  • Great company

    Great company, great coverage, great professionals.Worth every cent. Highly recommend American Home Shield.

    Sentiment
    • Positive
    Content
    • Coverage Satisfaction
    Apr 13, 2024
  • Jack did a great job

    Jack did a great job, explain what I needed to do in the future and we had a wonderful conversation afterwards.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 13, 2024
  • The positive reviews on here are few

    The positive reviews on here are few. That’s because most experiences with AHS are negative. They over sell and under deliver. Reputatble service companies won’t put up with them. Leaves the cronies to come to your home. Caveat Emptor.

    Sentiment
    • Negative
    Content
    • Appliance Repair Experience
    Apr 08, 2024
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Sentiment Analysis (of 30 reviews)
-4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for American Home Shield  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Market Research Analysts, Product Development Specialists, Consumer Rights Advocates, Real Estate Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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