Hubert's Online Store: Mixed Reviews on Product Quality and Shipping Costs
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Hubert's Online Store: Mixed Reviews on Product Quality and Shipping Costs

Hubert's online store receives mixed reviews with positive comments on product quality, fast delivery, and helpful customer service. However, shipping cost transparency and issues with order accuracy were highlighted as areas needing improvement.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Quick delivery

    Quick delivery - no issues! Anxious to start using product.

    Sentiment
    • Positive
    Content
    • Delivery Speed and Efficiency
    Aug 19, 2017
  • Excellent Customer Service makes a different

    Recently purchased 2 bakery cases, product received was below expectation, considering overpriced with the quality you get, was a bit disappointed and thought would have to absorb the cost of broken/crack item. However, still try my luck by letting them know through email; get an email/phone back on the day itself, letting me know what they can do to help. Customer service is excellent - friendly, response is quick and helpful; they do guarantee customer satisfaction, and accept full refund on damage item and freight on return item.I will still shop and recommend Hubert.

    Sentiment
    • Positive
    Content
    • Product Satisfaction and Refunds
    Aug 19, 2017
  • Thank u for always having our shipments …

    Thank u for always having our shipments on time. We grateful appreciate consistencies and your customer service representatives are always friendly and are always willing to go over the top to help me every time I want to place an order. We a Catalina offshore products just want to say thank you.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Aug 19, 2017
  • The product that i bought its a good …

    The product that i bought its a good quality.. Good price ..Definitely I'll buy again !!

    Sentiment
    • Positive
    Content
    • Product Quality and Selection
    Aug 18, 2017
  • Hidden discounts

    I order through a corporate account for my store. There is always a product discount (not tied to volume discounts) and cheaper shipping cost after placing my order. I am very pleased with the lower cost, but it is a bit frustrating when shopping for better prices. I wish there was a clearer view of the corporate level discounts that are applied to these accounts. Other than that issue, the ordering system is excellent and easy to use. Customer service is always pleasant and helpful.

    Sentiment
    • Positive
    Content
    • Ordering Difficulties and Delays
    Aug 18, 2017
  • Great resource

    Great resource, helpful staff, and very efficient delivery of requested items.

    Sentiment
    • Positive
    Content
    • Delivery Speed and Efficiency
    Aug 18, 2017
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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