Mixed Reviews Highlighting Central Location and Room Concerns
Explore In-Depth Customer Feedback Analysis for Club Quarters Hotel

Mixed Reviews Highlighting Central Location and Room Concerns

8 Northumberland Ave, London WC2N 5BY, United Kingdom

Club Quarters Hotel Trafalgar Square in London receives mixed reviews, with guests praising its central location, friendly staff, and convenient amenities like a common lounge. However, some guests express disappointment in room cleanliness, outdated facilities, and lack of essential amenities like safes and fridges. The hotel's historic charm, walkability to popular landmarks, and helpful staff are highlighted, but issues with room maintenance, laundry facilities, and pricing are noted by several guests.

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Popular Phrases (of 30 reviews)
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  • I was expecting more.I reserve my comments as I only came for a day's event and not stayed in the hotel rooms overnight.I wasn't particularly impressed with the toilet facilities. For a hotel in this category, these could be better.In the meeting rooms, we were provided with water, pens and notepads. There was good presentation facilities with good sound quality. I can't complain at all.

    Sentiment
    • None
    Content
    • Room Facilities

  • Tágas szoba, kényelmes ágy , modern szálloda klasszikus megjelenésel. Nagyon barátságos, segítőkész személyzet, bőséges reggeli, hatalmas kínálatból.Rooms: Hitech , kényelmes, mégis klasszikus megjelenésel.Food & drinks: A reggeli bőséges, hatalmas kínálatból.

    Sentiment
    • Positive
    Content
    • Room Comfort

  • 지난 설에 초등 아이와 주방시설 있는 3인실에 묵었습니다.전자렌지, 식기 다 깨끗했고 침구도 매우 청결했습니다.위치가 정말 편했어요. 테스코도 바로 코앞에 있고, 초상화박물관, 내셔널갤러리 다 가까워요. 채링크로스역 엄청 가깝고요.저는 영어 잘 못하는 편인데,, 리셉션 분들 친절하게 응대해주셨고요. Ms, Dhalia 이 분이 저희 담당이셨는데, 많이 도와주시고 설명도 잘 해주셨어요! 체크아웃할 때 눈앞에서 디파짓 취소도 바로 해주셨고요, 여러모로 감사드립니다. 잘 쉬고 갑니다.

    Sentiment
    • Positive
    Content
    • Room Facilities

  • Ayant séjourné 2 nuits dans cet hotel.On m’a accusé d’avoir voler la bouteille de shampoing….. bien sûr je ne l’ai pas fais….J’ai eu la belle surprise 1 semaine après être débité de 3 fois 25 GBP….. alors qu’aucun état des lieux de la chambre a été fait en ma présence.Honteux, établissement à fuir car impossible d’obtenir un remboursement. Ils sont malhonnêtes !

    Sentiment
    • Negative
    Content
    • Staff Service

  • Great service, special thank you to Mathew, who kindly and happily helped me organize the transfer of a lot of bags and my heavy box

    Sentiment
    • Positive
    Content
    • Staff Service

  • Dårlig service, måtte opplyse resepsjonen flere ganger at vi var 3 stk i 1 romsleiligheten for å få seng oppredd ,så håndkle så dyne som kom dag 2. Ikke holdbart til den prisen. Kaffe til frokost måtte en vente lenge på mye rot.

    Sentiment
    • Negative
    Content
    • Staff Service
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Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Club Quarters Hotel Trafalgar Square, London based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals, Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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