CPAP.com Customer Reviews Overview
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CPAP.com Customer Reviews Overview

The reviews for CPAP.com highlight a mix of positive and negative experiences. Customers appreciate knowledgeable and responsive customer service representatives like Korinne, Daryl, and Charlesie. However, there are complaints about unhelpful tech support, long shipping times, and issues with warranty returns. Some customers praise quick resolution of technical matters and excellent product selection, while others express frustration with receiving defective products or facing challenges with returns and refunds.

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Custom Date - May 28, 2024
Featured Content
  • Buyer Beware: NO RETURNS

    Card-to-Cloud does not work with the MyAir app.NO RETURNS allowed if you open the box, even if nothing has been touched.

    Sentiment
    • Negative
    Content
    • Product Quality and Warranty
    Feb 09, 2024
  • Jasmine from Customer Service was…

    Jasmine from Customer Service was fantastic in helping me to facilitate order.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 02, 2024
  • The customer rep was awesome

    The customer rep was awesome, providing immediately answers to ALL my questions, and discovering a promo code not noted on online web ordering page that saved me $300

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Jan 26, 2024
  • Some technical matter in ordering that…

    Some technical matter in ordering that was quickly resolved with an excellent support customer service

    Sentiment
    • Positive
    Content
    • Technical Support Experience
    Jan 11, 2024
  • Thank you, Karin

    Karin, customer service very helpful in placing my order.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Dec 28, 2023
  • Fast and Efficient Customer Service

    Daryl C did a fantastic job of locating my order and expediting it over the telephone in no time at all!!

    Sentiment
    • Positive
    Content
    • Ordering Process and Shipping
    Nov 21, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for CPAP.com  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, E-commerce Managers, Quality Assurance Specialists, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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