Mixed Customer Reviews for West Side Lending
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Mixed Customer Reviews for West Side Lending

West Side Lending received mixed reviews from customers. While some praised the fast and easy application process, friendly customer service, and reliability, others complained about unexpected fees, poor customer service experiences, and high interest rates. Issues with incorrect account details, aggressive phone calls, and discrepancies in loan terms were also highlighted. Overall, the company's service quality and transparency were points of concern for various customers.

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  • Loan Officers
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  • Business Strategists

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I was very impressed on how business…

    I was very impressed on how business was handled. Whenever I had a question or needed a change in date yall were workable

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 01, 2023
  • Even tho I had to wait it was a great…

    Even tho I had to wait it was a great beginning and blessings to used the money in vehicle for my family

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 31, 2023
  • I got approved same day, was easy and funds deposited fast

    Thank you for EVERYTHING! My phone was shut off and I couldn't find anyone to loan me cash. I'm glad u guys were there to help me out!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 31, 2023
  • Very easy application process and…

    Very easy application process and friendly customer service.

    Sentiment
    • Positive
    Content
    • Ease of Application
    Jan 28, 2023
  • Very persistent but explain everything.

    It took me a couple days to decide because of the ridiculous APR. However, after some discussions I learned it is a new customer rate and as we conduct business my rates go down and amount able to borrow goes up. So it is such as life, ruff in the beginning and with time gets better.

    Sentiment
    • Positive
    Content
    • Loan Terms and Conditions
    Jan 28, 2023
  • The service and they corrected the…

    The service and they corrected the mistake very quickly and professionally

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jan 16, 2023
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for West Side Lending  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Loan Officers, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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