Explore In-Depth Analysis of West Side Lending Customer Feedback
West Side Lending received mixed reviews from customers. While some praised the fast and easy application process, friendly customer service, and reliability, others complained about unexpected fees, poor customer service experiences, and high interest rates. Issues with incorrect account details, aggressive phone calls, and discrepancies in loan terms were also highlighted. Overall, the company's service quality and transparency were points of concern for various customers.
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I was very impressed on how business was handled. Whenever I had a question or needed a change in date yall were workable
Sentiment
Positive
Content
Customer Service Experience
Feb 01, 2023
Even tho I had to wait it was a great…
Even tho I had to wait it was a great beginning and blessings to used the money in vehicle for my family
Sentiment
Positive
Content
Customer Service Experience
Jan 31, 2023
I got approved same day, was easy and funds deposited fast
Thank you for EVERYTHING! My phone was shut off and I couldn't find anyone to loan me cash. I'm glad u guys were there to help me out!
Sentiment
Positive
Content
Customer Service Experience
Jan 31, 2023
Very easy application process and…
Very easy application process and friendly customer service.
Sentiment
Positive
Content
Ease of Application
Jan 28, 2023
Very persistent but explain everything.
It took me a couple days to decide because of the ridiculous APR. However, after some discussions I learned it is a new customer rate and as we conduct business my rates go down and amount able to borrow goes up. So it is such as life, ruff in the beginning and with time gets better.
Sentiment
Positive
Content
Loan Terms and Conditions
Jan 28, 2023
The service and they corrected the…
The service and they corrected the mistake very quickly and professionally
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This page displays purchase options and a preview of the customer feedback analysis report for West Side Lending based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Loan Officers, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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