Mixed Feedback on NatWest Mobile Banking App
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Mixed Feedback on NatWest Mobile Banking App

The reviews for NatWest Mobile Banking are mixed, with customers praising the convenience and ease of use of the app, but also expressing frustration when the app experiences outages. Users appreciate the customer service provided by staff and find the app efficient for daily banking tasks. However, issues like service errors, login problems, and lack of access during outages are highlighted as areas needing improvement. Some users mention difficulties with features like cheque banking. Overall, there is a call for better reliability and assistance during technical difficulties to enhance the overall user experience.

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  • Financial Analyst
  • Mobile App Developer
  • Customer Experience Manager
  • Banking Operations Manager
  • Digital Marketing Specialist

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Brilliant banking app

    Love the fact the I get spending alerts more so from a fraud perspective as would be easy to quickly identify if card had been compromised

    Sentiment
    • Positive
    Content
    • Security Features
    May 29, 2024
  • Move money

    Quick and easy to move money between accounts for some reason had to reset password etc tonight but easy to transfer money and have used system many years with ease thank you.

    Sentiment
    • Positive
    Content
    • Ease of Use
    May 28, 2024
  • Using App

    I find the app really easy to use, transactions are clear functions are very intuitive better than other banking apps
    Actually went on to my account online for the first time in ages and found that really clunky !

    Sentiment
    • Positive
    Content
    • Ease of Use
    May 28, 2024
  • Rubbish Cheque banking capabilities

    This would be a 5 star app if they could get the cheque banking right. Even a perfect photo of a printed cheque gets rejected for some unknown and unexplained reason.

    Sentiment
    • Positive
    Content
    • Cheque Banking
    May 28, 2024
  • Countless problems with app & website

    What kind of bank leaves its users unable to access their own money for hours when both their app and website are down? This is happening too many times. Sort out your tech issues Natwest. You pay your chief exec enough money! Shame on you!

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 28, 2024
  • Some error has occurred

    Your error is costing me money and locking me out of my account. And i cant go to branch because you closed it.

    Sentiment
    • Negative
    Content
    • App Reliability
    May 28, 2024
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Sentiment Analysis (of 30 reviews)
3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for NatWest Mobile Banking based on online reviews collected from App Store. The analysis helps Financial Analyst, Mobile App Developer, Customer Experience Manager, Banking Operations Manager, Digital Marketing Specialist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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