Hotel Eden au Lac Review Summary
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Hotel Eden au Lac Review Summary

Explore Hotel Eden au Lac Customer Feedback Insights

Hotel Eden au Lac offers a mixed experience according to recent guests. Positive aspects include a top-notch pool area, pleasant wellness facilities, and welcoming staff. However, common complaints revolve around the outdated room decor, inconsistent service quality, and issues with bookings and refunds. Guests highlight the spacious rooms, beautiful views, and extensive wellness amenities, but some mention the need for modernization in terms of room furnishings and dining options.

Source: Tripadvisor Reviews of Hotel Eden au Lac

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Customer Feedback Analysis of Hotel Eden au Lac

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  • Cadre superbe

    Hôtel confortable dans un cadre superbe, avec piscine et spa. Le bar et le restaurant offrent une vue magnifique sur les hauteurs d’Echternach. Le service y est extraordinaire. Une expérience hors du temps et des sentiers battus.

    Sentiment
    • Positive
    Content
    • Wellness Facilities
  • Séjour très agréable

    Nous avons passé un séjour très agréable entre amis. Hôtel à recommander vivement pour ses infrastructures, sa situation, la gentillesse du personnel, entre autres. Point de départ idéal pour découvrir la région.

    Sentiment
    • Positive
    Content
    • Location and Surroundings
  • Tranquillité assurée

    Hotel bien situé quoique plus loin du Lac que sous-entendu.On y voit au loin en petit coin de Lac que si vous êtes sur la terrasse de l'hôtel. Déco chambre et sanitaire un peu vieillot. Buffet réduit à sa simplicité. Bar intérieur fermé constamment.Piscine intérieur extérieur agréable. Sans plus.Petit déjeuner inclus. Impression mitigée. Prix un peu élevé.

    Sentiment
    • None
    Content
    • Value for Money
  • Petite pause au vert

    Dépaysement au milieu de la verdure pour se ressourcer. L’hôtel est agréable, bien équipé. Mention spéciale pour les équipements sportifs (salle de sport, saunas, piscine intérieure et extérieure). Le service est parfait. Expérience à renouveler pour ma part.

    Sentiment
    • Positive
    Content
    • Wellness Facilities
  • Un séjour agréable

    Superbe hôtel, bien situé pas loin du centre et des départs de randonnées.Un très bon accueil, grande chambre avec un salon. Le centre wellness est bien spacieux. Petit balcon bien agréable.Le personnel bien sympathique.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
  • Moyen

    Gentillesse du personnel de réception. Chambre luxe non climatisée . Petit déjeuner moyen pour un 5 étoile. Par contre infrastructure et piscine vraiment au top . Restaurant trop cher pour un menu vraiment pas digne d’un hôtel de classe supérieure.

    Sentiment
    • None
    Content
    • Value for Money
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40 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hotel Eden au Lac based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Travel Agents, Hospitality Consultants, Market Researchers, Customer Experience Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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