Home Warranty of America: Mixed Reviews on Promptness and Professionalism
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Home Warranty of America: Mixed Reviews on Promptness and Professionalism

Mixed reviews for Home Warranty of America, with customers praising promptness and professionalism in some cases, but expressing frustration with delays and communication issues in others. Common themes include quick response times for some repairs, dissatisfaction with reimbursement amounts, and varying experiences with service technicians.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Doesn't cover claims

    They have a great sales team, but the response to claims is lacking. They have outsourced customer service and you cannot call your claims manager directly. Also, they only covered 1/3 of the cost for an AC replacement.

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Apr 12, 2024
  • My furnace stopped working

    My furnace stopped working. I submitted a claim to HWA. I quickly received feedback that my claim was being processed. Within 1-1/2 hours, a technician came to the house and repaired the furnace. Thank you!

    Sentiment
    • Positive
    Content
    • Efficient Claim Processing
    Apr 08, 2024
  • I've had several problems in the 10…

    I've had several problems in the 10 years I've owned this house. Each time your company sent someone to do the work has been professional and on time, without exception. I've had no reason to gripe about any of the needed repair work. Keep it up.

    Sentiment
    • Positive
    Content
    • Satisfaction with Repair Work
    Apr 07, 2024
  • Ryan started out a bit pushy but backed…

    Ryan started out a bit pushy but backed down a lot after we got to talking. He was rather pleasant after that. To call before I had even read the page was a bit annoying but we worked through everything while I was still on the phone.

    Sentiment
    • Positive
    Content
    • Communication and Scheduling
    Apr 05, 2024
  • The last use of HWA was the best I've…

    The last use of HWA was the best I've experienced since the last time this supplier can to work on my appliance. He was prompt, curtious, and very knowledgeable. I wish I could say the same for the 4 or 5 times HWA has sent out folks who were more interested in extracting money from me that fixing the problems. One group was very discourteos to my wife and left without fixing anything. The next group was dishonest and charged for work they didn't perform. HWA did nothing to remedy the situation.

    Sentiment
    • Positive
    Content
    • Technician Professionalism
    Apr 05, 2024
  • It took 23 days from when I called in…

    It took 23 days from when I called in the claim to final resolution. NOT GOOD! We waisted milk, eggs and other groceries since our refrigerator was not working. It was difficult communicating wih your company. It seemed no one cared about us. As a disabled Army veteran and real estate broker, I'm very disappointed in your service.

    Sentiment
    • None
    Content
    • Claim Resolution Time
    Apr 03, 2024
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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