Home Warranty of America: Mixed Reviews on Promptness and Professionalism
  • 74 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Explore Home Warranty of America Customer Insights

Home Warranty of America: Mixed Reviews on Promptness and Professionalism

Mixed reviews for Home Warranty of America, with customers praising promptness and professionalism in some cases, but expressing frustration with delays and communication issues in others. Common themes include quick response times for some repairs, dissatisfaction with reimbursement amounts, and varying experiences with service technicians.

Best for
  • Customer Service Managers
  • Product Managers
  • Marketing Analysts
  • Business Strategists
  • Consumer Advocates

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 25, 2024
Featured Content
  • Doesn't cover claims

    They have a great sales team, but the response to claims is lacking. They have outsourced customer service and you cannot call your claims manager directly. Also, they only covered 1/3 of the cost for an AC replacement.

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Apr 12, 2024
  • My furnace stopped working

    My furnace stopped working. I submitted a claim to HWA. I quickly received feedback that my claim was being processed. Within 1-1/2 hours, a technician came to the house and repaired the furnace. Thank you!

    Sentiment
    • Positive
    Content
    • Efficient Claim Processing
    Apr 08, 2024
  • I've had several problems in the 10…

    I've had several problems in the 10 years I've owned this house. Each time your company sent someone to do the work has been professional and on time, without exception. I've had no reason to gripe about any of the needed repair work. Keep it up.

    Sentiment
    • Positive
    Content
    • Satisfaction with Repair Work
    Apr 07, 2024
  • Ryan started out a bit pushy but backed…

    Ryan started out a bit pushy but backed down a lot after we got to talking. He was rather pleasant after that. To call before I had even read the page was a bit annoying but we worked through everything while I was still on the phone.

    Sentiment
    • Positive
    Content
    • Communication and Scheduling
    Apr 05, 2024
  • The last use of HWA was the best I've…

    The last use of HWA was the best I've experienced since the last time this supplier can to work on my appliance. He was prompt, curtious, and very knowledgeable. I wish I could say the same for the 4 or 5 times HWA has sent out folks who were more interested in extracting money from me that fixing the problems. One group was very discourteos to my wife and left without fixing anything. The next group was dishonest and charged for work they didn't perform. HWA did nothing to remedy the situation.

    Sentiment
    • Positive
    Content
    • Technician Professionalism
    Apr 05, 2024
  • It took 23 days from when I called in…

    It took 23 days from when I called in the claim to final resolution. NOT GOOD! We waisted milk, eggs and other groceries since our refrigerator was not working. It was difficult communicating wih your company. It seemed no one cared about us. As a disabled Army veteran and real estate broker, I'm very disappointed in your service.

    Sentiment
    • None
    Content
    • Claim Resolution Time
    Apr 03, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
29 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 78
  2. Trustpilot Reviews 83
  3. Trustpilot Reviews 80
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Home Warranty of America  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Marketing Analysts, Business Strategists, Consumer Advocates to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.