Puls Review Summary: Technician Punctuality and Repair Speed Praised, Membership Plans Criticized
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Puls Customer Feedback Analysis: Insights for Growth

Puls Review Summary: Technician Punctuality and Repair Speed Praised, Membership Plans Criticized

Puls received mixed reviews with positive comments on technician punctuality, problem diagnosis, and repair speed. However, negative feedback highlighted issues with membership plans, cancellation fees, and pushy sales tactics. Customers appreciated the knowledgeable and courteous technicians but expressed concerns about pricing and service quality.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Technician was on-time

    Technician was on-time, called ahead, quickly diagnosed the problem and promptly fixed it.

    Sentiment
    • Positive
    Content
    • Appointment Reliability
    Apr 22, 2024
  • Do not subscribe!

    For one-off Services, this company is fine. However, their membership products are a complete scam. Run away from them fast. I was charged several fees even though they described the plan as covering the service, and when I decided to cancel, they are trying to charge additional cancellation fees. I don't know how anyone can see some kind of benefit out of their subscription, it's a complete lie.

    Sentiment
    • Negative
    Content
    • Membership Concerns
    Apr 22, 2024
  • Tom was diligent and ensure my washer…

    Tom was diligent and ensure my washer worked before he left. He even reminded me to clean my dryer. Nice and friendly. Highly recommend.

    Sentiment
    • Positive
    Content
    • Technician Professionalism
    Apr 22, 2024
  • The Puls Technician Quickly Diagnosed the Problem

    The Puls technician, Michael, showed up on time for the appointment, and was able to quickly diagnose the problem with our ice maker. I would highly recommend Puls appliance repair services to my family and friends.

    Sentiment
    • Positive
    Content
    • Technician Professionalism
    Apr 22, 2024
  • Extortion and deception - Don't even think about calling them

    Don't even think about calling these guys. They engage in deceptive and extortionate "sales practice".We were quoted $89 for a call-out to look at the dishwasher. My husband then went out to get some food. In the minutes he was out, the Puls rep told me I had to pay $250 for a subscription to Puls' subscription service (where you can have them visit you for various repairs for a year). My husband had already told him no. I told him no again. He said well we still had to pay it. He was a 6'0+ guy who would not leave my house, I am a 5'0 woman and when I pressed him on why we had to pay, he kept repeating the same talk track, "You're just better off paying the $250. It's just better for you. You get all this for a year." He did not even seem to listen to me.It appears from other reviews that this is Puls' business model - to push people to sign up for their $250+ annual service, WHICH WE DID NOT ASK FOR AND REPEATEDLY SAID NO TO. It astounds me that companies like this are still in business - should have been hauled in to a court for deceptive business practices and extortion.Avoid.

    Sentiment
    • Negative
    Content
    • Service Fees
    Apr 22, 2024
  • The technician was very professional

    The technician was very professional, friendly and found the problem fast. Gave me the amount. Beautiful personality .

    Sentiment
    • Positive
    Content
    • Technician Professionalism
    Apr 22, 2024
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Puls  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Service Operation Managers, Marketing Strategists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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