Puls Customer Feedback Analysis: Insights for Growth
Puls received mixed reviews with positive comments on technician punctuality, problem diagnosis, and repairspeed. However, negative feedback highlighted issues with membership plans, cancellation fees, and pushy sales tactics. Customers appreciated the knowledgeable and courteous technicians but expressed concerns about pricing and service quality.
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Technician was on-time, called ahead, quickly diagnosed the problem and promptly fixed it.
Sentiment
Positive
Content
Appointment Reliability
Apr 22, 2024
Do not subscribe!
For one-off Services, this company is fine. However, their membership products are a complete scam. Run away from them fast. I was charged several fees even though they described the plan as covering the service, and when I decided to cancel, they are trying to charge additional cancellation fees. I don't know how anyone can see some kind of benefit out of their subscription, it's a complete lie.
Sentiment
Negative
Content
Membership Concerns
Apr 22, 2024
Tom was diligent and ensure my washer…
Tom was diligent and ensure my washer worked before he left. He even reminded me to clean my dryer. Nice and friendly. Highly recommend.
Sentiment
Positive
Content
Technician Professionalism
Apr 22, 2024
The Puls Technician Quickly Diagnosed the Problem
The Puls technician, Michael, showed up on time for the appointment, and was able to quickly diagnose the problem with our ice maker. I would highly recommend Puls appliance repair services to my family and friends.
Sentiment
Positive
Content
Technician Professionalism
Apr 22, 2024
Extortion and deception - Don't even think about calling them
Don't even think about calling these guys. They engage in deceptive and extortionate "sales practice".We were quoted $89 for a call-out to look at the dishwasher. My husband then went out to get some food. In the minutes he was out, the Puls rep told me I had to pay $250 for a subscription to Puls' subscription service (where you can have them visit you for various repairs for a year). My husband had already told him no. I told him no again. He said well we still had to pay it. He was a 6'0+ gu...
Sentiment
Negative
Content
Service Fees
Apr 22, 2024
The technician was very professional
The technician was very professional, friendly and found the problem fast. Gave me the amount. Beautiful personality .
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Puls based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Service Operation Managers, Marketing Strategists, Business Analysts to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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