Efficient Customer Service with User-Friendly Booking Process
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Explore Holidu's Comprehensive Customer Feedback Insight

Efficient Customer Service with User-Friendly Booking Process

Holidu generally provides efficient and helpful customer service, with quick response times. However, there are some issues reported regarding cancellations and rebooking difficulties. Despite this, the platform is praised for its user-friendliness and ease of booking process.

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  • Customer Service Managers
  • Product Managers
  • UX/UI Designers
  • Marketing Professionals
  • Business Analysts

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Auf meine Nachfrage wurde schnell und…

    Auf meine Nachfrage wurde schnell und höflich geantwortet. So das mir meine Entscheidung in Bezug auf den Urlaubsort leicht gefallen ist.

    Sentiment
    • Positive
    Content
    • Problem Resolution Efficiency
    Mar 06, 2024
  • Risposte con contenuti professionali adeguati

    Oggi ho avuto soddisfazioni nelle risposte della interlocutrice, puntuale e professionalmente preparata.

    Sentiment
    • Positive
    Content
    • Customer Service Response Time
    Mar 06, 2024
  • Muy amable y directa para solucionar la…

    Muy amable y directa para solucionar la cuestión

    Sentiment
    • Positive
    Content
    • Problem Resolution Efficiency
    Mar 05, 2024
  • Holidu ist praktisch und zuverlässig

    Umfassende Informationen über die Unterkunft, die sich in der Praxis als real erweisen. Große Auswahl. Schnelle Raktion auf Anfragen.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 03, 2024
  • Holidu er et troværdigt firma

    Holidu er et troværdigt firma, som man roligt kan bestille rejser igennem . Jeg har kun gode erfaringer fra mit samarbejde

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 03, 2024
  • Une première pour moi

    C'était la première fois que je réservais par le net et j'ai longuement hésité je n'étais pas sûre du nom re de personnes etc. Le déclenchement a était qu'il était noté partout une date butoir pour annuler gratuitement. J'ai pris le risque et bien évidemment j'ai du annuler. Les textos et mail ont été fait dans les heures qui suivent. Merci . J'espère ne pas avoir de mauvaise surprise le mois prochain sur mon compte.

    Sentiment
    • Positive
    Content
    • Cancellation and Refund Process
    Mar 02, 2024
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Holidu  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, UX/UI Designers, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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