Greenbox Capital: Praise for Customer Service and Funding Efficiency
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Greenbox Capital: Praise for Customer Service and Funding Efficiency

Greenbox Capital receives high praise for its customer service, efficiency, and willingness to help businesses secure funding quickly. Customers appreciate the professionalism and dedication of representatives like Vincent, Mac, and Dave. However, there are mentions of high fees and issues with communication. Overall, Greenbox Capital is recommended for its prompt service and ability to assist in securing funding when needed.

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  • Financial Analysts
  • Loan Officers
  • Business Development Managers
  • Customer Service Managers
  • Entrepreneurship Educators

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Custom Date - May 25, 2024
Featured Content
  • Excellent service

    Vincent was amazing in getting the job done. He was on top of the situation and delivered just as promised. I highly recommend his service

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Oct 16, 2023
  • High Interest Rates Watch out for extra Fees "Loan stacking"

    High interest rates on their loans they and charged me $2500 to set up the ACH withdrawals and NOW that I paid off the balance they are charging me a "Stacking fee" of $8000 dollars cause I took out loans with other companies.. According to them , you are not allowed to take out ANY loans with ANY other company or they will bill you more on top of their high fees from the beginning.. I took out a loan of 61,000 dollars and ended up having to pay back 97,000 dollars for a 1 year loan.... 36,000 dollars in interest for 1 year...UPDATE: 8/16/23They offered to return 1/2 of the stacking fee cause I was just taking out other loans in an honest effort to make sure all their payments got paid. We will see if they do this...UPDATE 8/18/23Greenbox Refunded me 1/2 of the Stacking fee. I greatly appreciate it and have updated my review.

    Sentiment
    • Positive
    Content
    • High Interest Rates Issue
    Aug 28, 2023
  • GREENBOX CAPITAL's DAVE STEWART

    Dave Stewart at Greenboxcapital was personally assigned to assist me from the start of the application to the funding process, along with follow up. I paid off my first loan and Mr. Stewart followed up promptly and worked out a quick approval for a second loan with a lower interest rate and payments. I am a non-profit and small business. Dave at Greenboxcapital is your KEY to success!

    Sentiment
    • Positive
    Content
    • Positive Funding Experience
    Aug 15, 2023
  • Vincent Pinzone is a funding advisor…is the key component in this companies personel.

    Vincent Pinzone is a funding advisor over there at Greenbox and honestly merchant cash advance companies to me seem like loan sharks and they just want to get off the phone with you and give you some short end of a long stick. Not with Greenbox, they looked at my company and gave me enough that I won't default and Vincent is a professional funding advisor. He speaks in terms of logical solutions that every business owner needs to hear. I have done business with this company a few times before and they have improved to the level of ONDECK customer service.

    Sentiment
    • Positive
    Content
    • Professionalism and Efficiency
    Aug 08, 2023
  • Vincent was amazing

    Vincent was amazing! He spent time talking me through options that could work for business. He never pressured me, and he took time to actually understand our business. Not to mention he did great in working to get great offers for us! While the funding will help us- right now we need something that would put us on top of our cash flow. We will definitely revisit Greenbox Capital and Vincent when we need funding!Great customer service! Thank you again for the time spent working with me.

    Sentiment
    • Positive
    Content
    • Professionalism and Efficiency
    Jul 11, 2023
  • You guys are awesome

    You guys are awesome! Dave was instrumental in helping me secure additional funding in record time!Thank you!

    Sentiment
    • Positive
    Content
    • Fast and Efficient Service
    May 12, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Languages (of 30 reviews)
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