Goodwood Park Hotel: Mixed Reviews Highlighting Hospitality and Service Quality
Explore Goodwood Park Hotel's Customer Feedback Insights

Goodwood Park Hotel: Mixed Reviews Highlighting Hospitality and Service Quality

22 Scotts Rd, Singapore 228221

Goodwood Park Hotel receives mixed reviews with some guests praising the hospitality, cleanliness, and amenities, while others criticize the service quality and outdated rooms. Positive comments highlight the friendly staff, convenient location, and delicious food. However, negative feedback mentions poor customer service experiences and the need for room renovations. Overall, the hotel is noted for its historical charm, accessibility to shopping areas, and pleasant ambiance.

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Featured Content
  • Very nice hotel. Bit colonial atmosphere. Rooms do need an update/ renovation. Service is very good. With some additionele payment we have obtained a late departure.Quite room. Nice swimming pool. Very nice chinese restaurant in the hotel.

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Cleanliness
  • My partner had badly injured his foot while we were out in Orchard, so we cut short our evening and went back to the hotel around 9 to 10pm. We requested for some ice to soothe his swollen foot from the counter staff. Understanding our situation, the thoughtful gentleman behind the counter offered us a big ice pack instead, which was an absolute life saver.As the ice pack had chilled after an hour or two, we requested for another ice pack. Another kind gentleman came with the ice pack and even checked on us, making sure that the injury was not sustained in the hotel. We clarified that my partner was injured when we were out and I was surprised that even though the injury was not the hotel’s responsibility, he still offered to call the doctor for us if needed. Never once did he show a none-of-my-business attitude even though the injury was not sustained in the hotel. It was a very thoughtful gesture, cementing our belief that Goodwood Park is one of the best hotels we’ve had our staycays at.We’ve stayed at Goodwood Park several times previously, especially during the no-flying COVID period, and always enjoyed the good service. We had stopped staying at the hotel for a while as leisure flying resumed, but we decided to stay behind this holiday season to spend more time with our families. This latest experience made us really glad to be back again.

    Sentiment
    • Positive
    Content
    • Customer Service
  • מלון קרוב לרחוב המרכזי, שרות צוות הקבלה היה מצויין, מענה לכל בעיה, בחדר היו פירות, ועוגות במקרר. החדרים נקיים, ומנקים כל יום, מקלחת גדולה אך ללא אמבטיה, קיים ערכת צחצוח שיניים אך משחת שיניים בשקית נייר קטנה, ללא כלי גילוח, ארוחת בוקר פשוטה, בעיקר מבוסס על אוכל סיני, הבריכה נמצאת באמצע המלון, מלון קטן שני קומות, קיימים 3 מסעדות במלון. הדבר היחיד שהפריע לי זה שביום שהגענו הבטיחו שנישאר בחדר עד מאוחר בגלל הטיסה חזור, אך יום לפני ביקשו שנעזוב מוקדם, לאחר משא ומתן עם האחראית קיבלנו לבסוף את החדרים עד שעה מאוחרת.

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Cleanliness
  • Great hotel. 5 mins walk to Ion orchard. Beds are comfy. Hot water. Had an umbrella we could borrow, which saved me from scorching heat when I lined up for merch for the tswift concert.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • ホテルマン少し日本語が通じる綺麗水回りがあるとこドアがスケスケでトイレの音聞こえちゃう、音姫なし歯ブラシ等有り。歯磨き粉美味しいシャンプー等有り。ボディソープを使用したが痒くなったり荒れたりしなかった朝ごはんは10時30分まで軽食?ぽい夜ご飯…チキンライスと謎肉甘い味付け。わたしは食べることができなかったNHKみれるホテルWi-Fi問題なし良いところRooms: 広くてきれい。ロビーから遠い部屋はショートカットルートをホテルマンがおしえてくるFood & drinks: ドリンクはgoodNoteworthy details: トイレ・お風呂場へのドアは目隠しをするだけで音はきこえてしまう

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Cleanliness
  • Informed the restaurant, breakfast was included in the reservation on the first day, second day need to inform again, mistake repeated the second time needed to be corrected, informed the front desk to update their record.Rooms: Super huge room, junior suite.Nearby activities: Shopping, shopping and shopping, eat, eat and eatSafety: Singapore is very safeWalkability: Easy to walk around to mrt, bus stops and mallsNoteworthy details: Walking distance from orchard mrt and many high end malls nearby

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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Sentiment Analysis (of 30 reviews)
86 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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