Critical Feedback: Late Deliveries, Damaged Packages, and Poor Customer Service Plague FedEx
Explore FedEx's Customer Feedback Challenges
FedEx faces severe criticism in these reviews, with customers complaining about late deliveries, damaged packages, poor customer service, and unhelpful automated systems. Issues with tracking accuracy, package handling, and communication are recurring themes, leading to frustration and dissatisfaction among consumers.
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I’m giving one ⭐️ because I don’t have the zero option. The worst delivery service, mistakes, and bad work wherever. It is so bad that never again I wish to use it.
Sentiment
Negative
Content
Customer Service Experience
May 31, 2024
Make sure you DO NOT TOUCH the FedEx…
Make sure you DO NOT TOUCH the FedEx tape guns. They must be sacred. I had my ears pinned back for wanting to use the tape gun to seal a package that was being shipped by them...won't make that mistake again. I'll be sure to use my run of the mill tape gun.....mine are not sacred.
Sentiment
Negative
Content
Package Condition and Handling
May 30, 2024
Die Geschichte ist lang...
Die Geschichte ist lang.... Es handelte sich um einen einfachen grossen Brief, von der Schweiz nach Deutschland. Mehrere Tage Verspätung und kommt letztlich nicht an.Gehen Sie d. Problemen aus dem Weg, schauen Sie sich die Konkurrenz an, diese ist wirklich, wirklich besser!
Sentiment
Negative
Content
International Shipping Experience
May 29, 2024
LATE, BROKEN OR NEVER ARRIVES
If you want your item delivered LATE, BROKEN OR LOST, trust FedEx. 8 out of 10 deliveries have been late, 2 with broken/crushed boxes and 1 item never arrived. Not a single on-time delivery in the past 6 months.Ship with an alternate, reliable service if you want things timely delivered.
Sentiment
Negative
Content
Delivery Timing and Efficiency
May 29, 2024
Fed Ex is the WORST
Fed Ex is the WORST. I paid extra to have my package delivered by noon. It was delivered at 6pm. They claim weather. What a scam. My package was uploaded on the truck at 9am. They are liars and i was hung up on by the employee i spoke with to complain.
Sentiment
Negative
Content
Delivery Timing and Efficiency
May 29, 2024
FedEx SUCKS!
The packages ALWAYS come damaged! What the hell!! NO care at all! Delivered to WRONG address several times!! FedEx SUCKS!!!
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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