Critical Feedback: Late Deliveries, Damaged Packages, and Poor Customer Service Plague FedEx
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Critical Feedback: Late Deliveries, Damaged Packages, and Poor Customer Service Plague FedEx

Explore FedEx's Customer Feedback Challenges

FedEx faces severe criticism in these reviews, with customers complaining about late deliveries, damaged packages, poor customer service, and unhelpful automated systems. Issues with tracking accuracy, package handling, and communication are recurring themes, leading to frustration and dissatisfaction among consumers.

Source: Trustpilot Reviews of FedEx 

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Customer Feedback Analysis of FedEx 

Uncover the challenges FedEx faces with late deliveries, damaged packages, and poor service in our in-depth customer feedback analysis.

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Custom Date - May 20, 2025
Popular Phrases (limited preview)
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Featured Content
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  • I’m giving one ⭐️ because I don’t have…

    I’m giving one ⭐️ because I don’t have the zero option. The worst delivery service, mistakes, and bad work wherever. It is so bad that never again I wish to use it.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    May 31, 2024
  • Make sure you DO NOT TOUCH the FedEx…

    Make sure you DO NOT TOUCH the FedEx tape guns. They must be sacred. I had my ears pinned back for wanting to use the tape gun to seal a package that was being shipped by them...won't make that mistake again. I'll be sure to use my run of the mill tape gun.....mine are not sacred.

    Sentiment
    • Negative
    Content
    • Package Condition and Handling
    May 30, 2024
  • Die Geschichte ist lang...

    Die Geschichte ist lang.... Es handelte sich um einen einfachen grossen Brief, von der Schweiz nach Deutschland. Mehrere Tage Verspätung und kommt letztlich nicht an.Gehen Sie d. Problemen aus dem Weg, schauen Sie sich die Konkurrenz an, diese ist wirklich, wirklich besser!

    Sentiment
    • Negative
    Content
    • International Shipping Experience
    May 29, 2024
  • LATE, BROKEN OR NEVER ARRIVES

    If you want your item delivered LATE, BROKEN OR LOST, trust FedEx. 8 out of 10 deliveries have been late, 2 with broken/crushed boxes and 1 item never arrived. Not a single on-time delivery in the past 6 months.Ship with an alternate, reliable service if you want things timely delivered.

    Sentiment
    • Negative
    Content
    • Delivery Timing and Efficiency
    May 29, 2024
  • Fed Ex is the WORST

    Fed Ex is the WORST. I paid extra to have my package delivered by noon. It was delivered at 6pm. They claim weather. What a scam. My package was uploaded on the truck at 9am. They are liars and i was hung up on by the employee i spoke with to complain.

    Sentiment
    • Negative
    Content
    • Delivery Timing and Efficiency
    May 29, 2024
  • FedEx SUCKS!

    The packages ALWAYS come damaged! What the hell!! NO care at all! Delivered to WRONG address several times!! FedEx SUCKS!!!

    Sentiment
    • Negative
    Content
    • Package Condition and Handling
    May 28, 2024
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Sentiment Analysis (limited preview)
-100 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for FedEx  based on online reviews collected from Trustpilot. The analysis helps Logistics Managers, Customer Experience Analysts, Supply Chain Consultants, E-commerce Managers, Retail Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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