Mixed Feedback for Foodservicedirect: Quality Products and Customer Service vs. Shipping and Refund Concerns
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Mixed Feedback for Foodservicedirect: Quality Products and Customer Service vs. Shipping and Refund Concerns

Foodservicedirect receives mixed reviews with customers praising the quality of products, timely deliveries, and helpful customer service while others complain about shipping cost discrepancies, refund issues, and product quality. Positive feedback highlights fast shipping, excellent customer service, and unique product offerings. However, negative reviews mention unexpected shipping price increases, dissatisfaction with refunds, and product quality concerns. Customers appreciate the variety and convenience of ordering uncommon items online but express frustration with certain aspects of the shopping experience.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Fat scam and a bait and switch

    Fat scam and a bait and switch. Ordered because of the low price and shipping was reasonable but when I paid for my order the shipping almost tripled. $21 shipping on a $20 item! Contacted customer service within one minute of ordering but was emailed the next day with a response that the order had already been processed and there was nothing they could do about it! What a bunch of baloney! Stick to Amazon – – reasonable return policy, free shipping typically overnight and a company that believes in customer service unlike foodservice.com. I wouldn’t buy a life preserver from them if I was drowning.

    Sentiment
    • Negative
    Content
    • Pricing and Fees
    Apr 29, 2024
  • My daughters and I used to go to pizza…

    My daughters and I used to go to pizza hut for the salad bar with the creamy Italian dressing. We were so disappointed when they stopped having it.I was searching one day for the recipe and I found your website. I didn't tell my daughters so when it arrived they were elated. I'm a good mom again. Lol

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 04, 2024
  • Great experience good company do…

    Great experience good company do business with them alot in warmer months for hot dog cart supplies

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 09, 2024
  • Very impressed

    Pricing better than other websites, including manufacturer. Product arrived sooner than expected. Very well packed and frozen upon delivery. I'll be a repeat customer.

    Sentiment
    • Positive
    Content
    • Pricing and Fees
    Feb 11, 2024
  • My is a big fan of the third street…

    My wife is a big fan of the third street dragon tongue chia tea,she had a subscription with Amazon but last two orders she had problems. Switched to another service but when time for reorder they we’re out of stock, then found your company, so far GREAT

    Sentiment
    • Positive
    Content
    • Availability and Stock
    Feb 07, 2024
  • Prompt delivery and exactly what was…

    Prompt delivery and exactly what was ordered. Second time and future customer also as item is not available locally. Great service. Glad I located you.

    Sentiment
    • Positive
    Content
    • Availability and Stock
    Jan 25, 2024
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Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Foodservicedirect  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Supply Chain Analysts, Customer Experience Managers, E-commerce Strategists, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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