First American Home Warranty: Efficient Service and Professionalism Amid Some Coverage Concerns
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First American Home Warranty: Efficient Service and Professionalism Amid Some Coverage Concerns

Explore Customer Insights on First American Home Warranty

First American Home Warranty generally receives positive feedback for its prompt service, professionalism, and helpful customer service. Most customers appreciate the quick response times and the quality of contractors provided. However, there are occasional complaints about delays in scheduling repairs and denials of coverage for certain issues. Overall, the company seems to excel in addressing home maintenance needs efficiently, with a few areas that may require improvement in terms of contractor selection and coverage policies.

Source: Trustpilot Reviews of First American Home Warranty 

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Customer Feedback Analysis of First American Home Warranty 

Uncover critical insights with our First American Home Warranty customer feedback analysis. Drive decisions with real user reviews.

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Custom Date - Dec 24, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Appliance technicians are great, except Ideal Appliances.

    Appliance technicians are great, except Ideal Appliances.

    Sentiment
    • Positive
    Content
    • Technician Skill and Efficiency
    Apr 24, 2024
  • A happy customer of FAHW so can you...

    I am very pleased with First American Home warranty. Customer service is very efficient and pleasant. I wish that in future contractors that assigned would be from my more local area instead of 1 to 2 hours away, then wouldn't have to wait at times for one week appointment. The contractors assigned in the past were wonderful and I am very happy to be a customer of FAHW.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 24, 2024
  • THEY DISCRIMATE OVER YOUR AGE

    ON MARCH 19TH i had my first interview 2 days later had another zoom interview - thought I aced the interview - was told I would hear back......ZIPPO !!!Send HR a message Nothing !!! No PROFESSIONAL COURTESYFigured out if you are over 60 they do not want you ----- They will not come out and tell you its your age because they could be sued ---- would you trust a company with home warranty if they discrimate against people --RUN FROM THEMrecruiter HR Anna MontenegroTalent Acquisition Supervisor

    Sentiment
    • Negative
    Content
    • Coverage Denials and Frustrations
    Apr 24, 2024
  • The delay

    The delay between the initial visit from the repair company and their return was almost one month. This meant being without my dishwasher for the duration. When I asked about the delay I was told that the request for the part had to go to FAHW and then back again. Took too long!

    Sentiment
    • Positive
    Content
    • Claim Process and Communication
    Apr 24, 2024
  • Quick response to our broken ceiling…

    Quick response to our broken ceiling fan. Got a new fan within 10 days.

    Sentiment
    • Positive
    Content
    • Professionalism and Timeliness
    Apr 22, 2024
  • Fast response

    Fast response. Sent local reliable repair man.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 22, 2024
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Sentiment Analysis (limited preview)
77 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for First American Home Warranty  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Real Estate Professionals, Home Warranty Service Providers, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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