Mixed Reviews Highlighting Customer Service and Pricing Issues at Kin Insurance
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Insightful Kin Insurance Customer Feedback Report Available

Mixed Reviews Highlighting Customer Service and Pricing Issues at Kin Insurance

Kin Insurance receives mixed reviews on Trustpilot, with mentions of excellent customer service, competitive rates, and personalized assistance. However, some customers express dissatisfaction with high quotes and sudden price increases. Positive feedback highlights the professionalism and knowledge of agents like Chris, Amanda, and Sarah, while negative reviews focus on issues like quote discrepancies and perceived lack of transparency in pricing.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • What a wonderful agent and experience!

    What a wonderful agent and experience, very nice person. Would recommend her to anyone looking for condo insurance in Florida.

    Sentiment
    • Positive
    Content
    • Agent Recommendations and Assistance
    Apr 08, 2024
  • Sarah Prasil was terrific

    Sarah Prasil was terrific. She was professional and confident and very helpful. She walked me through the process and I was surprised how easy it was.

    Sentiment
    • Positive
    Content
    • Agent Recommendations and Assistance
    Mar 23, 2024
  • My representative was fantastic

    My representative was fantastic. So grateful I deal with this company. Have been so satisfied with your company.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 22, 2024
  • Very friendly,

    Very friendly, thoughtful, and found the right policy for me. I will recommend this company to my friends without hesitation. Save me about $1500 for the same coverage.

    Sentiment
    • Positive
    Content
    • Savings and Cost Comparison
    Mar 22, 2024
  • They did quote me higher than other…

    They did quote me higher than other insurances around. I asked the agent to send me the quote but I am still waiting for that email.....

    Sentiment
    • Negative
    Content
    • Price Discrepancy and Quotes
    Mar 20, 2024
  • Vera was perfect!

    Vera was friendly, knowable, & efficient. She got the job done right away.I really liked her t hr job.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 20, 2024
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Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Kin Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Product Development Specialists, Marketing Analysts, Financial Planners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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