Mixed Reviews for Grand Park City Hall: Service, Cleanliness, and Noise Levels
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Mixed Reviews for Grand Park City Hall: Service, Cleanliness, and Noise Levels

Explore Customer Feedback Trends for Grand Park City Hall

10 Coleman St, Singapore 179809

Grand Park City Hall receives mixed reviews in terms of room cleanliness, service quality, and noise levels. Some guests praise the convenient location, friendly staff, and efficient check-in process, while others express disappointment with room conditions and customer service. Positive highlights include the helpfulness of staff members such as Allysha, Baalan, and Sakthi, as well as the hotel's proximity to shopping areas and public transportation. However, issues such as room cleanliness, noise disturbances, unexpected charges, and breakfast quality are recurring themes in the feedback.

Source: Google Business Reviews of Grand Park City Hall

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Customer Feedback Analysis of Grand Park City Hall

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  • Un excellent emplacement, un excellent petit déjeuner, un excellent service. Il est fort agréable de faire un petit plongeon dans la piscine à la nuit tombée. Nous avons trouvé notre hôtel de référence à Singapour.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Breakfast is 2*. Quality and selection is poor. Area is very small and staff are not equipped to deal with alot of people. Gym is a joke.. pool is nice but pool bar is not manned and falling apart. Rooms are nice and comfortable

    Sentiment
    • Negative
    Content
    • Breakfast Quality

  • 출장가면 묵는곳인데 저는 그냥 그렇습니다. 위치는 매우 좋아서 왠만한 유명한 스팟은 다 걸어다닙니다.

    Sentiment
    • None
    Content
    • Location Convenience

  • 優點：①飯店位置佳，離地鐵站很近②飯店清潔人員及早餐接待人員服務態度良好③飯店頂樓花園及房間內可以看到金沙酒店缺點：①櫃檯人員服務態度消極令人不舒服由於是在Booking上訂3晚的3人房，但是當天check in時，櫃檯人員不耐煩的看著隔壁同事敲著自己的螢幕，堅持她在系統看到的就是2人房。隔天因為訂金被收的太少所以房間被鎖進來進不去，到櫃檯找了會說中文的服務人員，並反應了前一天的狀況，只回了「我這邊看是3人房沒錯。請問昨天是用英文溝通嗎？那可能是她沒有搞清楚狀況」然後沒有一句不好意思或抱歉，並用令人不舒服的態度強調因為已經幫忙加床了，所以不會幫我們換房間。

    Sentiment
    • None
    Content
    • Check-in Experience

  • Thank you staff Allysha Illyana for recommending halal food nearby at Funan during our stay here at Ramadhan month. And thanks to Concierge on duty welcome me with warm smiles and help me carry my things.Nearby activities: Variety of halal food in Funan Mall, located just next to hotel.

    Sentiment
    • None
    Content
    • Staff Service and Attentiveness

  • Really lovely hotel, Baalan, Sakthi and Ismail at the door were so helpful and very nice

    Sentiment
    • Positive
    Content
    • Staff Service and Attentiveness
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50 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Grand Park City Hall based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Hospitality Consultants, Marketing Specialists, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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