Critical Reviews Highlight Billing Issues and Poor User Experience for Klinio App
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Critical Reviews Highlight Billing Issues and Poor User Experience for Klinio App

Klinio receives significant criticism for its app, with complaints about billing issues, poor user experience, lack of refunds, and customer service. Users express dissatisfaction with the program's effectiveness, triggering potential eating disorders, and inadequate support for different dietary needs. The company faces accusations of deceptive practices, unauthorized charges, and failure to honor cancellation requests. Despite some positive feedback on customer support, the overall sentiment is negative.

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Custom Date - May 23, 2024
Featured Content
  • Refund

    Following on from my previous negative review. I would like to express my thanks to Klinio for giving me a full refund. Would recommend this company.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 11, 2024
  • Customer service was 100% perfect

    I had a small issue and customer support helped immediately without any fuss. Couldn’t have asked for more.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 08, 2024
  • Praktisch schmackhaft gut

    Die App ist leicht zu bedienen und die Rezepte sind wirklich schmackhaft und leicht zu zubereiten in 4 Wochen 5 Kilo abgenommen

    Sentiment
    • Positive
    Content
    • App Functionality and Usability
    Mar 13, 2024
  • I cancelled this subscription MONTHS…

    I cancelled this subscription MONTHS ago. They continue to charge me for their subscription! I cannot make them stop charging me!

    Sentiment
    • Negative
    Content
    • Refund Policy and Payment Issues
    Mar 08, 2024
  • I’ve actually canceled my subscription…

    I’ve actually canceled my subscription because I found I wad far too busy to do Klinio justice, however the times I contacted the help desk they were always been very helpful

    Sentiment
    • Positive
    Content
    • Cancellation Difficulties
    Dec 20, 2023
  • Password problems

    I could not create a password and had to contact Klinio by email. Service was fast and accurate. Just starting my journey now.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 18, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-65 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Klinio   based on online reviews collected from Trustpilot. The analysis helps Digital Product Managers, Customer Experience Strategists, Healthcare App Developers, Marketing Analysts, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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