Green Dot Bank: Customer Dissatisfaction and Financial Issues
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Green Dot Bank: Customer Dissatisfaction and Financial Issues

Green Dot customers expressed dissatisfaction with the bank's customer service, account locking without reason, unauthorized transactions, and high fees. Many mentioned issues with accessing their funds, lack of transparency, and difficulties in resolving problems. Complaints included frozen accounts, long wait times for support, unhelpful chat services, and abrupt closures. Customers highlighted frustration with card activation, declined transactions, and lost funds, leading to financial hardships. Overall, Green Dot faced criticism for poor communication, unfair practices, and perceived negligence towards customer concerns.

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  • Customer Service Managers
  • Compliance Officers
  • Product Managers in Banking Sector
  • Consumer Advocates

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • no one i know can get access to theyre…

    no one i know can get access to theyre money. dace you around... claim unusual activity on an inactive card so they froze my account.. All b.s.... Do not use thnis greenbsliume ...

    Sentiment
    • Negative
    Content
    • Account Locking and Frozen Funds
    Apr 23, 2024
  • Customer

    The worst platform!! Nothing worked as expected. I then contacted my display profile photo and received my refund of ÂŁ6900

    Sentiment
    • Negative
    Content
    • Difficulty in Refunds and Disputes
    Mar 23, 2024
  • Everything's wrong with this scan less…

    Everything's wrong with this scan less bank. It's an OVERSEAS bank so they don't care. . You can't access your money customer chat a joke.. This whole banks a joke. Customer service a joke that argue and won't get matter taken care of

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 15, 2024
  • DO NOT get a card from this company

    DO NOT get a card from this company! I repeat DO NOT get a card from this company! I had one and today I deposited some money into my account, and then they turned around and closed my account. Thieves stole my money

    Sentiment
    • Negative
    Content
    • Unauthorized Transactions and Scams
    Feb 02, 2024
  • Unfortunate

    My was off my card when I got home. My case was never evaluated. I never got the call back. I was told I would receive a call after sending a picture of my receipt & card. Pictures sent twice. From two different phones. But God.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 18, 2023
  • Total Scam

    Total Scam - I got a 30 dollar card for Christmas and every time I tried to use it the transaction was declined. Next Thing I knew I had a negative balance even though I never used it. Customer service was a joke. What a rip off!

    Sentiment
    • Negative
    Content
    • Unauthorized Transactions and Scams
    Dec 17, 2023
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Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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