Mixed Feedback: Quick Process, High Rates, and Customer Service Concerns at Mountain Summit Financial
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Mixed Feedback: Quick Process, High Rates, and Customer Service Concerns at Mountain Summit Financial

Mountain Summit Financial receives mixed reviews, with some customers praising their quick and easy application process, while others express concerns about high interest rates and unexpected fees. Several customers mention issues with loan amounts changing after the application process and dissatisfaction with customer service. However, some clients appreciate the company's fast and dependable service. Overall, there are suggestions for improvement in transparency, interest rates, and communication.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • They are being sued across multiple…

    They are being sued across multiple states for loan sharking, under the guise and exploitation of native American citizens. Its absolutely disgusting.

    Sentiment
    • Negative
    Content
    • Legal Issues and Controversies
    Nov 17, 2022
  • The refinance was quick and easy to do

    The refinance was quick and easy to do. This refinance came right on time when I needed it most. Thanks again.

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Mar 21, 2022
  • Excellent professional service & get your cash in a flash!

    Excellent professional service, fast and easy process no hassle straight to the point. Get your cash in a flash!

    Sentiment
    • Positive
    Content
    • Speed and Convenience
    Mar 18, 2022
  • The process was very easy and all…

    The process was very easy and all questions I had were answered in full.

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Mar 16, 2022
  • Love Mountain Summit

    Love Mountain Summit. Honest with their payback amounts and very helpful. Will use them again!

    Sentiment
    • Positive
    Content
    • Customer Service Satisfaction
    Mar 15, 2022
  • The entire loan process was simple and…

    The entire loan process was simple and easy. Mountain Summit really helped me feel better.

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Mar 11, 2022
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Sentiment Analysis (of 30 reviews)
58 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mountain Summit Financial  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Marketing Professionals, Product Managers, Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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