Critical Review Analysis of Facebook Service
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Critical Review Analysis of Facebook Service

Facebook faces severe criticism for its poor customer service, lack of support, and failure to address issues like account verification and content moderation. Users report issues with spam, scams, graphic content, and privacy breaches. Complaints highlight the platform's focus on profit over user safety, with instances of ignored reports of violence and inappropriate content. The overall sentiment towards Facebook is overwhelmingly negative, with complaints about lack of response from support teams and complicated processes for issue resolution.

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Custom Date - May 18, 2024
Featured Content
  • Facebook is corrupt only interested in…

    Facebook is corrupt only interested in $$$$ that's what's it's all about.. Facebook have no care nor interest in protecting it's users only protecting it's profits..I've left Facebook because it's dangerous it's full of scammers peadophiles and con artist's..if you report it nothing happens at all

    Sentiment
    • Negative
    Content
    • Privacy Concerns
    Apr 26, 2024
  • Ich hatte auf einen Kommentar

    Ich hatte auf einen Kommentar, in der Facebook- Gruppe, Auswandern nachUngarn geantwortet und zwei Fotos von kaputten Häusern geschickt, aus der ungarischen Stadt, in der ich z. Zt.lebe, alles wurde abgelehnt und das nicht zum 1. Mal. Hier wird zensiert! Es ist wie im Sozialismus, was denen nicht paßt, wird totgeschwiegen bzw. abgelehnt. Interessenten, die zukünftig in Ungarn leben möchten, sollten sich selber vom Zustand des Landes überzeugen.

    Sentiment
    • Negative
    Content
    • Content Moderation
    Apr 26, 2024
  • Account Marketplace geblokkeerd zonder…

    Account Marketplace geblokkeerd zonder reden, geen antwoord op mails

    Sentiment
    • Negative
    Content
    • Account Suspension/Deactivation
    Apr 25, 2024
  • Bloqueos sin motivos

    Penoso servicio el que ofrece Facebook. Me creé una cuenta y al momento me la bloquearon porque, según ellos, era falsa cuando era la primera que me creaba. Intenté crear otra con otro correo y me la bloquearon de nuevo sin poder hacer nada al respecto. No hay manera de contactar con ellos, es vergonzoso el servicio que ofrecen, pésimo todo. Encima ni dejaban verificar el número de teléfono por error suyo, luego decían que era identidad falsa. Claro, además de no poder verificar la cuenta por su propia culpa me acusan de identidad falsa.

    Sentiment
    • Negative
    Content
    • Account Suspension/Deactivation
    Apr 25, 2024
  • Facebook kann von meiner Seite aus…

    Facebook kann von meiner Seite aus gerne bankrott gehen! Grundlos sperren, bei einem like oder kommentieren! Vor allem diese staatliche Zensur usw. man kann nirgendwo mehr seine Meinung äußern! Freie Meinungsäußerung wird abgeschafft, alles totalitär Zensiert! Einfach nur krank!

    Sentiment
    • Negative
    Content
    • Regulation and Oversight
    Apr 25, 2024
  • Compte supprimé sans raison !

    Facebook vient de supprimer mon compte que je possède depuis plus de 15 ans sans aucune raison comme ça sans pression, impossible de le récupérer.Je n'y retourne pas.

    Sentiment
    • Negative
    Content
    • Account Suspension/Deactivation
    Apr 25, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-76 Net Promoter
Score
Popular Topics (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Facebook  based on online reviews collected from Trustpilot. The analysis helps Social Media Managers, Digital Marketing Specialists, Brand Managers, Customer Experience Analysts, Data Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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