Mixed Reviews: The Congress Plaza Hotel & Convention Center
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Mixed Reviews: The Congress Plaza Hotel & Convention Center

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520 S Michigan Ave, Chicago, IL 60605, United States

Mixed reviews emerge for The Congress Plaza Hotel & Convention Center in Chicago. Guests highlight its fantastic location near Grant Park and Michigan Avenue, but complaints include outdated rooms, slow responses to maintenance issues, and poor customer service.

Source: Google Business Reviews of The Congress Plaza Hotel & Convention

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Customer Feedback Analysis of The Congress Plaza Hotel & Convention

Uncover insights from mixed reviews of The Congress Plaza Hotel with our detailed analysis. Ideal for industry professionals.

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  • The smog so thick from the plane I thought I had cateracts. But the hotel view so great I wish I was staying longer. This park is worth a return visit. Love my room. The restaurant lunch and service were excellent. Maria was a great conversationalist.

    Sentiment
    • Positive
    Content
    • Location & Views

  • Loved the location and beautiful architecture and details. The view of the lake and park from my room was incredible. The staff was very helpful, accomodating and friendly. Extremely short walk to the amazing Art Institute of Chicago.

    Sentiment
    • Positive
    Content
    • Location & Views

  • An inexpensive option in the heart of downtown Chicago. You get what you pay for it. Rooms reasonably clean. Not every guest is someone you'd hang out with and there were some unsavory individuals. Service desk not the most helpful. This hotel could use some serious "love," but then it would cost more.

    Sentiment
    • None
    Content
    • Value for Money

  • We walked into the room and immediately left. Dirty, incredibly hot with no way to change the temperature, drippy faucet, incredibly outdated. The most disgusting hotel I’ve ever seen. Front desk staff were so incredibly rude. Do not stay here even if your life depends on it.

    Sentiment
    • Negative
    Content
    • Room Condition

  • No hot water running the first night. After going down the elevator twice to get help, we finally got someone to come at 12:30am. The hotel was renovating one of its elevators during the busiest points of the day leaving only one small elevator for the south side of the hotel. The lobby looks nice but the hallways to the rooms are super dated and have a smell to them. No housekeeping either days for the room. The queen sized beds were full beds.

    Sentiment
    • Negative
    Content
    • Hotel Amenities

  • This is a go-to place to stay if planning to walk many places... Union Station, Shedd Aquarium, the Field Museum, and Gino's Pizza on the Loop. Great staff, the rooms are clean, and great Lake Michigan views. Nice bar and restaurant as well.Walkability: 20 mins to Union Station, Shedd Aquarium, and Field Museum. 10 mins to Gino's Pizza on the Loop

    Sentiment
    • Positive
    Content
    • Location & Views
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10 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Congress Plaza Hotel & Convention Center based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Consultants, Market Researchers, Real Estate Investors, Tourism Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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