Mixed Reviews for CIBC Highlight Customer Frustrations and Service Challenges
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Mixed Reviews for CIBC Highlight Customer Frustrations and Service Challenges

Explore CIBC's Customer Feedback Landscape

CIBC receives mixed reviews, with customers expressing frustrations over frozen funds, poor customer service, and unhelpful responses to fraud incidents. Specific concerns include long wait times, unresolved issues with credit cards and accounts, and difficulties with online platforms. Positive feedback highlights individual staff members providing excellent service in branches. Overall, customer experiences vary greatly, with notable complaints about delays, limited support, and communication challenges.

Source: Trustpilot Reviews of CIBC 

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Customer Feedback Analysis of CIBC 

Uncover the reality of CIBC's customer service with our in-depth feedback analysis. Gain insights into common issues and praises.

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Custom Date - Apr 27, 2025
Popular Phrases (limited preview)
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  • Worst Bank

    One of the worst bank in Canada...trying to reach out to any customer service and it take an hour....

    Sentiment
    • Negative
    Content
    • Long Wait Times and Inefficient Support
    Apr 12, 2024
  • Aucun service à la clientèle 3 heures…

    Aucun service à la clientèle 3 heures d'attente des frais de transaction malgré les paiment effectuées au bonne date carte perdu ou volé ??? Ils ne vous aideront pas j'ai attendu 3h00

    Sentiment
    • Negative
    Content
    • Long Wait Times and Inefficient Support
    Apr 11, 2024
  • One of the worst bank in canada

    One of the worst bank in canada. I never recommend to anyone for joining with this bank. Totally worst service ever 😡😡

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 08, 2024
  • The best bank

    Approachable staff, great service, and easy to use software. I've had numerous issues with both RBC and Scotia in the past.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 02, 2024
  • Costco credit card

    Held me over four months waiting for a costco credit card . Then they wanted my T4 . Absolutely ridiculous treatment . Stay away from these unprofessional clowns.

    Sentiment
    • Negative
    Content
    • Long Wait Times and Inefficient Support
    Mar 28, 2024
  • FARAH SIKDAR..Did amazing job in…

    FARAH SIKDAR..Did amazing job in helping with all my mortgage and financial problem..very knowledgeable and patience to me..listen to my concern..

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 15, 2024
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Sentiment Analysis (limited preview)
-70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for CIBC  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Analysts, Marketing Professionals, Banking Consultants, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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