Care.com Reviews: Mixed Experiences with Caregivers and Service
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Care.com Reviews: Mixed Experiences with Caregivers and Service

Care.com has received mixed reviews with some users praising the friendly cleaners and efficient customer service, while others criticized the lack of transparency in pricing and issues with cancellations and profiles. Users reported difficulties in finding suitable caregivers, facing tech issues, and experiencing unresponsive sitters. Complaints included unexpected charges, misleading subscription practices, and poor communication from both sitters and customer service. Despite positive experiences with certain caregivers found through the platform, many users highlighted frustrations with the overall process and service limitations.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Reliable service

    I coud find a good reliable cleaner with Care. I coud try a few candidates first. I did not like that the premium memebership was debited several times from my bank account eventhough I had already found a cleaner.

    Sentiment
    • Positive
    Content
    • Payment and Billing Issues
    Apr 25, 2024
  • Effective Customer Service

    Effective Customer Service. A beneficial improvement to the app would be the ability to upload applicable certifications and/or supporting documents (i.e. CPR, COVID vaccines, etc).

    Sentiment
    • Positive
    Content
    • Platform Usability and Technical Issues
    Apr 24, 2024
  • I'm satisfied with the service because…

    I'm satisfied with the service because I'm HoH and I appreciate being able to use Care's chat to get my answers through. Thank you!!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 24, 2024
  • I'm amazed!!!

    I'm amazed at how quickly and efficiently they were able to clean my home. It would have taken me days to achieve the same results!

    Sentiment
    • Positive
    Content
    • Quality of Caregivers
    Apr 22, 2024
  • The sitter was not vetted

    The sitter was not vetted, they were on the phone the whole time and not at all engaging with children

    Sentiment
    • Negative
    Content
    • Quality of Caregivers
    Apr 19, 2024
  • Enjoyed quick responses for the job

    Enjoyed quick responses for the job. Found a person with good qualifications and work ethic.

    Sentiment
    • Positive
    Content
    • Quality of Caregivers
    Apr 19, 2024
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Sentiment Analysis (of 30 reviews)
-6 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Care.com  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Business Strategists, Entrepreneurial Caregivers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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