Brio Reviews: Quality Products but Mixed Customer Service
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Brio Reviews: Quality Products but Mixed Customer Service

Brio receives mixed reviews for their products and customer service. While many customers praise the quality and performance of their trimmers, some complain about issues with guards, long replacement times, and poor customer service. Positive feedback highlights excellent product quality, fast delivery, and responsive customer support. Customers value the durability and effectiveness of the trimmers but express frustration over guard attachment problems and delays in receiving replacements.

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Custom Date - May 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • This is not the firs time I order over…

    This is not the firs time I order over the phone and I always get something else rude manager and horrible customer service

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 24, 2023
  • Awesome trimmer does the job I highly…

    Awesome trimmer does the job I highly recommend this product to anyone interested in it thanks Aaron for the review

    Sentiment
    • Positive
    Content
    • Product Quality
    Feb 26, 2020
  • They solved the problem quickly and…

    They solved the problem quickly and pain free

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 26, 2020
  • I ordered a replacement blade for my…

    I ordered a replacement blade for my Brio which was shipped the next day and arrived two days later. Great experience.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 23, 2020
  • Wow!

    The product's quality is excellent, and the delivery was free, fast, and accurate.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Feb 18, 2020
  • Customer service is beyond 5 star

    Customer service is beyond 5 star and the product is of high quality as well.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 14, 2020
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Sentiment Analysis (of 30 reviews)
65 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Brio  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Managers, Marketing Analysts, Retail Buyers, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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