Mixed Customer Feedback for Blain's Farm & Fleet
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Mixed Customer Feedback for Blain's Farm & Fleet

Blain's Farm & Fleet receives mixed online reviews, with some customers praising exceptional customer service, swift issue resolution, and generous refunds, while others express frustration over defective products, poor communication, and shipping discrepancies. Common themes include broken items upon delivery, misleading product descriptions, and lengthy wait times for resolutions. Positive experiences highlight responsive staff and efficient problem-solving, while negative feedback centers on unmet expectations, shipping cost discrepancies, and unresolved issues. Overall, the reviews indicate a divide in customer satisfaction, with notable discrepancies in product quality, service consistency, and communication effectiveness.

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Custom Date - Sep 10, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Pizzazz Rotating Pizza & Toshiba Microwave

    I ordered the Pizzazz rotating pizza cooker and the Toshiba 1.2 cf stainless steel microwave. Both arrived without damage. Both seem to work well as of today. My only gripe is the company's shipping cost. Other than that, great transaction.

    Sentiment
    • Positive
    Content
    • Product Satisfaction
    Jan 10, 2024
  • Ridiculous shipping price for regular…

    Ridiculous shipping price for regular shipping. I'd rather drive 45 minutes to pickup item.

    Sentiment
    • Negative
    Content
    • Shipping and Handling
    Jan 07, 2024
  • This place was reliable until a few…

    This place was reliable until a few years ago today it is nothing more than a headache if you return something that is defective they open a huge investigation it is very frustrating to repair a punctured tire They give you an appointment in the next 15 days if You never call someone answers the phone from now on I will never buy here again.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 05, 2024
  • I ordered the 6000 btu ac

    I ordered the 6000 btu ac. It was delivered on time and was exactly what I ordered. What a great price. 👍🏻👍🏻👍🏻👍🏻👍🏻

    Sentiment
    • Positive
    Content
    • Product Satisfaction
    Nov 29, 2022
  • Lovely person in customer service

    I talk to a young lady named Jona - (I think that is how she spelled her name) about and item missing from my pickup order here in Rockford Il - she was an absolute delight to talk to and assured my problem would be solved . I think the corporate office needs to give her a raise!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 27, 2022
  • Customer Service--Creme of the Crop

    I ordered a Muddy Striker Box Blind from the Blain's store in Baraboo, Wisconsin. It was shipped to South Louisiana. Upon receiving it, I noticed a few deficiencies. I took a couple of pictures and sent them to the manager of the Baraboo store. (Jack) He responded within a day, and he and I agreed that the deficiencies occurred during shipping. The following day, I got a call from the manufacturer and was told they would be shipping the parts out by Wednesday. (two days later). The following morning I got a call from customer service, and I believe it was from corporate. The lady I spoke to said she had reviewed some emails between myself and Blain's, and she wanted to rectify the issue by offering me a credit on the amount I paid for the item. Within two days, it was credited to my account and the total was very, very generous. I don't normally write reviews, but I had to share this experience because it was the very best customer care I've experienced in a very long time.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 11, 2022
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Blain's Farm & Fleet  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Analysts, Market Researchers, E-commerce Strategists, Product Quality Inspectors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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