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Many customers found the Big BusSingapore tour to be a convenient way to explore the city. Some praised the live location tracker on the app, while others wished for more informative commentary. The bus stops were not well signposted, according to some reviewers. The night tour received positive feedback, and the staff was described as friendly and helpful. However, there were also complaints about high prices, limited routes, and issues with ticket validation.
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Loved both the red and yellow day time linesLoved the stops The best way to see the sights of SingaporeStarted on the undercover roof and after the botanical gardens sat in the air conditioning Fabulous experience
Sentiment
Positive
Content
Route Coverage and Stops
Aug 25, 2023
Big Bus
Was expensive but good way to get around Singapore. Get a slight discount if you book also with the tickets Garden by the Bay. Only slight grumble as the stops aren't sign posted, have to download the app.
Sentiment
Positive
Content
Route Coverage and Stops
Aug 24, 2023
Night tour guide Salam and driver Steve were both Great!
Night tour guide Salam and driver Steve were both Great!! Great people to I learned alot from Salam, he is helpful, supportive, kind, honest person keep up the great service both or you was my dream team
Sentiment
Positive
Content
Tour Guide Experience
Aug 11, 2023
Excellent
It was a really nice experience with big bus, the two routes cover most of the attractions, and the bus is pretty frequent, with explanation in chinese
Sentiment
Positive
Content
Route Coverage and Stops
Aug 07, 2023
Good service.
Most enjoyable and informative. A special mention, Mr Winston Goh, on ticket duty, what a friendly, helpful gentleman, a credit to your business!
Sentiment
Positive
Content
Tour Guide Experience
Jul 03, 2023
Amazing! Gee and Captain Steven were great!
I learned so much during this tour! Gee and Captain Steven were friendly, knowledgeable, enthusiastic, and attentive! It’s a wonderful way to visit some of the city’s highlights.
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This page displays purchase options and a preview of the customer feedback analysis report for Big Bus Tours based on online reviews collected from Tripadvisor. The analysis helps Tourism Managers, Marketing Professionals, Customer Service Executives, Travel Consultants, Transportation Planners to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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