BedInABox: Comfort, Quality, and Exceptional Customer Service
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BedInABox: Comfort, Quality, and Exceptional Customer Service

Customers rave about the comfort, quality, and customer service provided by BedInABox mattresses. Many highlight the quick delivery, ease of setup, and effectiveness of the products. The company's excellent customer service, including fast responses and helpful assistance, stands out in numerous reviews. Customers praise the mattresses for being comfortable, supportive, and long-lasting, with many expressing satisfaction with the overall purchase experience.

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  • Customer Experience Managers
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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The mattress I ordered was to firm

    The mattress I ordered was to firm. BedInABox send me a foam pad to put on my mattress free off charge. My mattress is perfect. I sleep very sound every night and wake up with no aches or pains. I love my mattress!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jan 20, 2024
  • This is my second bed in a box

    This is my second bed in a box. I was very pleased with my first one which was at least 20 years old and I know the second one will last just as long.

    Sentiment
    • Positive
    Content
    • Durability and Longevity
    Jan 11, 2024
  • Bed in a box exchanged my mattress and…

    Bed in a box exchanged my mattress and gave me topper and pillow. Their customer service is awesome. Thanks

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Sep 24, 2023
  • Ordered on Monday and delivered…

    Ordered on Monday and delivered Wednesday! How is that for customer service. We haven’t slept in the bed yet but this is our second bed in a box mattress so I know from past experience that we are going to love it.

    Sentiment
    • Positive
    Content
    • Delivery and Setup Experience
    Sep 06, 2023
  • Coils

    After sleeping on this mattress I find that the coils that stick out at bottom are very uncomfortable when getting in and out of bed.

    Sentiment
    • Negative
    Content
    • Mattress Comfort and Quality
    Sep 03, 2023
  • 3" mattress topper

    We bought a 3" mattress topper for our 15 year old BedInABox mattress. It's extremely comfortable and would buy it again.

    Sentiment
    • Positive
    Content
    • Mattress Comfort and Quality
    Aug 30, 2023
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for BedInABox®  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Experience Managers, Retail Buyers, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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