Positive Customer Feedback for Arch RoamRight's Service and Claim Process
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Positive Customer Feedback for Arch RoamRight's Service and Claim Process

Arch RoamRight received positive feedback for their customer service, with mentions of friendly, knowledgeable, and patient representatives. Customers appreciated the quick and easy claim process. Some noted the peace of mind the insurance coverage provided. However, there were also remarks about age restrictions for policy purchase and the need for automatic renewal options.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • When everything goes wrong, nice to have someone who can fix it.

    At Archer people listen, empathize and show a willingness to help you work through the process. The drama of needing to cancel a looked forwarded trip and the anxiety of seeking financial relief can be overwhelming. Agents at Archer make the process easier and more enjoyable.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 12, 2024
  • The quick response of the claim…

    The quick response of the claim settlement. The process was easy to understand. Thank you

    Sentiment
    • Positive
    Content
    • Claims Process and Settlement
    Apr 11, 2024
  • Roamright sold me a useful policy --until I turned 76

    Roamright sold me a useful policy for several years and were easy to deal with when I needed them.BUT they refused to renew me when I turned 76, and would not extend me. So I went to Allianz.

    Sentiment
    • Positive
    Content
    • Age Limitations for Coverage
    Mar 01, 2024
  • Fantastic company

    Great company , quick responses from the agents. Quotes are very complete and reasonable. Reliable and dependable. Highly recommend!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 22, 2024
  • Extremely easy to work with

    It took only one phone call to convert my unused policy to my new trip and pay the difference.I'm happy to say that I had NO need to use the policy.

    Sentiment
    • Positive
    Content
    • Ease of Purchase and Renewal
    Feb 18, 2024
  • I was very pleased with my experiences…

    I was very pleased with my experiences that I had with the phone customer service people. The process for the claim was pretty straight forward once I got the proper starting point.

    Sentiment
    • Positive
    Content
    • Claims Process and Settlement
    Feb 09, 2024
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Arch RoamRight  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Travel Consultants, Customer Experience Managers, Product Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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