Mixed Feedback for AmeriHome Mortgage: Efficient Refinance Processes vs. Customer Service Concerns
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Mixed Feedback for AmeriHome Mortgage: Efficient Refinance Processes vs. Customer Service Concerns

AmeriHome Mortgage receives mixed reviews with positive feedback on efficient refinance processes and helpful loan officers like Megan Hedges and Brandon Le. However, negative comments mention customer service issues and unexpected charges.

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Custom Date - May 24, 2024
Featured Content
  • We’ve had fantastic service with Mimi…

    We’ve had fantastic service with Mimi Le, along with Jolene O’Rourke and the processor on our loan, Kannchana Thay. Information was expedited to us and any questions were promptly answered.

    Sentiment
    • Positive
    Content
    • Loan Processing
    Feb 27, 2024
  • FHA Streamline Process

    Andre Sussman, Kanchanna, and team were very helpful to me. I had a lot of questions dealing with the FHA streamline process and they answered all of them for me. It ended up being a pretty quick process for us even with the couple of hurdles we had to jump.

    Sentiment
    • Positive
    Content
    • Loan Processing
    Feb 22, 2024
  • Excellent customer service by Daniel…

    Excellent customer service by Daniel Lund. I reached out to to him for refinancing and removing my PMI. He was on point for the entire process. He was very professional, and gave me several options. The entire process was smooth. I'm very happy with what we accomplished on my loan. He did an outstanding job. Thank you, Dan

    Sentiment
    • Positive
    Content
    • Refinance Experience
    Feb 13, 2024
  • Fantastic

    Andre and Nancy did an excellent job with my refinance it was fast and efficient. I thank the both of for helping me.

    Sentiment
    • Positive
    Content
    • Refinance Experience
    Feb 07, 2024
  • Megan H was a Superstar

    I recently worked with Megan H. on a home refinance and she was amazing! She was very easy to talk to, had great customer service, and was very knowledgeable on the process. I would defiantly work & recommend Megan and AmeriHome!

    Sentiment
    • Positive
    Content
    • Refinance Experience
    Feb 04, 2024
  • Daniel Lund was top tier

    Daniel Lund was top tier. He reached out to me for refinancing and was on point for the entire process. He was very professional, patient, and gave me reassurance throughout the entire process. He is an all star thanks for the help Dan !

    Sentiment
    • Positive
    Content
    • Refinance Experience
    Feb 03, 2024
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for AmeriHome Mortgage  based on online reviews collected from Trustpilot. The analysis helps Real Estate Analysts, Mortgage Brokers, Customer Service Managers, Financial Advisors, Market Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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