Reverse Mortgage Funding: Varied Customer Experiences and Challenges
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Reverse Mortgage Funding: Varied Customer Experiences and Challenges

Mixed customer experiences with Reverse Mortgage Funding, ranging from excellent service to delays, unprofessional behavior, and issues with payouts. Loan officers like Larry, David, and Karen received praise for their professionalism and guidance. However, some clients faced challenges with paperwork, communication, and unexpected fees. While some recommend RMF for a smooth process, others express frustration with prolonged closing times, lack of senior-friendliness, and communication gaps.

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  • Financial Advisors
  • Customer Experience Managers
  • Market Research Analysts
  • Real Estate Professionals
  • Mortgage Brokers

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Custom Date - May 25, 2024
Featured Content
  • This has been a long drawn out affair

    This has been a long drawn out affair, but I must say both Andrew and Hardik have been wonderful about keeping me updated and helping where they could. They both deserve a bonus on this one!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Sep 20, 2022
  • Going beyond expectations!

    I agree with all who had Ed for their agent. He was on vacation in Germany and answered my call, heaven help him, in the middle of the night! Marilyn L

    Sentiment
    • Positive
    Content
    • Loan Officer Experience
    Aug 25, 2022
  • Larry was accessible and helpful…

    Larry was accessible and helpful throughout the HECM process. He set reasonable expectations at the outset and met them throughout.

    Sentiment
    • Positive
    Content
    • Loan Officer Experience
    Aug 17, 2022
  • Larry was great at explaining the…

    Larry was great at explaining the procedure. Kept me up to date on what was happening next and answered all my questions quickly. Would recommend him to anyone looking for same solution.

    Sentiment
    • Positive
    Content
    • Loan Officer Experience
    Jul 16, 2022
  • Phil was very professional and…

    Phil was very professional and available when we had questions. Explained information clearly and was respectful of our decision making process. Overall a very positive experience.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 05, 2022
  • Service

    This company is not senior friendly at all. It takes months for anyone to resolve problems.

    Sentiment
    • Negative
    Content
    • Negative Experience with Reverse Mortgage
    May 28, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Reverse Mortgage Funding  based on online reviews collected from Trustpilot. The analysis helps Financial Advisors, Customer Experience Managers, Market Research Analysts, Real Estate Professionals, Mortgage Brokers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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