Mixed Reviews for Alto: Praise for Crypto Services, Concerns Over Customer Support and Fees
Explore Alto's Customer Feedback Analysis Report
Alto receives mixed reviews regarding customer service and fees, with praise for ease of use and helpful staff for crypto investments. Some users highlight issues with account closure processes, while others commend the website's functionality and support staff's patience. Positive remarks emphasize the prompt service and professionalism of Alto's representatives, particularly in assisting with account setup and asset transfers.
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I had questions about crypto IRA account fees and affiliate program, and Lindsey was very informative and explained well.
Sentiment
Positive
Content
Crypto Investment Assistance
Mar 29, 2024
Great experience over the past three…
Great experience over the past three years. When I had an issue with my rollover from my traditional IRA, they reached out right away before I even realized there was an issue and resolved it quickly. Jennifer even called after the issue was resolved to ensure my acting was good and I was satisfied!
Sentiment
Positive
Content
Overall User Experience
Mar 16, 2024
Setting up and funding my new Alto account was very easy and straightforward.
The overall experience of setting up and funding my new Alto account was very easy and straightforward. After waiting the necessary period for the funds to be transferred over from my external account, I was "up and trading" within a relatively short period of time. The entire process proved to be painless with very clear communication provided along the way. Great service!
Sentiment
Positive
Content
Account Opening Process
Jan 14, 2024
Same situation as Justin
Same situation as Justin. A management change at Alto has instituted a much different fee schedule from the one I have had for a period of years, which caused me to use Alto. Now, it includes $400 per year in fees PLUS fees for miscellaneous things like transfers and any account closing.
Sentiment
Negative
Content
Fees and Pricing
Dec 19, 2023
Bait and switch
Had a multi-year real estate deal that I wanted to do and signed up with Alto for their premium plan for my IRA. Yearly fees was $250. Four months into the deal, I get an email stating now their fees are $400 a year. What a bunch of crooks.
Sentiment
Negative
Content
Fees and Pricing
Dec 13, 2023
Transfer of Assets
Good follow up communication by Alto Team from my online submission request. Transfer of assets from IRA Cash Balance to Coinbase Balance completed less than 24hrs.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Alto based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Cryptocurrency Investors, Customer Service Managers, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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