Mixed Reviews for Alto: Praise for Crypto Services, Concerns Over Customer Support and Fees
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Mixed Reviews for Alto: Praise for Crypto Services, Concerns Over Customer Support and Fees

Alto receives mixed reviews regarding customer service and fees, with praise for ease of use and helpful staff for crypto investments. Some users highlight issues with account closure processes, while others commend the website's functionality and support staff's patience. Positive remarks emphasize the prompt service and professionalism of Alto's representatives, particularly in assisting with account setup and asset transfers.

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  • Financial Analysts
  • Cryptocurrency Investors
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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I had questions about crypto IRA…

    I had questions about crypto IRA account fees and affiliate program, and Lindsey was very informative and explained well.

    Sentiment
    • Positive
    Content
    • Crypto Investment Assistance
    Mar 29, 2024
  • Great experience over the past three…

    Great experience over the past three years. When I had an issue with my rollover from my traditional IRA, they reached out right away before I even realized there was an issue and resolved it quickly. Jennifer even called after the issue was resolved to ensure my acting was good and I was satisfied!

    Sentiment
    • Positive
    Content
    • Overall User Experience
    Mar 16, 2024
  • Setting up and funding my new Alto account was very easy and straightforward.

    The overall experience of setting up and funding my new Alto account was very easy and straightforward. After waiting the necessary period for the funds to be transferred over from my external account, I was "up and trading" within a relatively short period of time. The entire process proved to be painless with very clear communication provided along the way. Great service!

    Sentiment
    • Positive
    Content
    • Account Opening Process
    Jan 14, 2024
  • Same situation as Justin

    Same situation as Justin. A management change at Alto has instituted a much different fee schedule from the one I have had for a period of years, which caused me to use Alto. Now, it includes $400 per year in fees PLUS fees for miscellaneous things like transfers and any account closing.

    Sentiment
    • Negative
    Content
    • Fees and Pricing
    Dec 19, 2023
  • Bait and switch

    Had a multi-year real estate deal that I wanted to do and signed up with Alto for their premium plan for my IRA. Yearly fees was $250. Four months into the deal, I get an email stating now their fees are $400 a year. What a bunch of crooks.

    Sentiment
    • Negative
    Content
    • Fees and Pricing
    Dec 13, 2023
  • Transfer of Assets

    Good follow up communication by Alto Team from my online submission request. Transfer of assets from IRA Cash Balance to Coinbase Balance completed less than 24hrs.

    Sentiment
    • Positive
    Content
    • IRA Transfer Process
    Dec 08, 2023
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Sentiment Analysis (of 30 reviews)
62 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Alto  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Cryptocurrency Investors, Customer Service Managers, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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