Alibaba.com User Experience Insights
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Explore Alibaba.com Feedback Insights Report

Alibaba.com User Experience Insights

Alibaba.com users express a mix of positive and negative experiences in reviews. While some appreciate the app's functionality and product variety, others face issues like unauthorized charges, lack of landscape mode support, and encounters with scammers. Users highlight the need for a dark mode, better iPad optimization, and improved customer support. Concerns about duplicate listings, high shipping costs, and fraudulent activities are also raised. Overall, there is a call for enhanced security, smoother app performance, and better seller accountability on the platform.

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  • E-commerce Managers
  • Product Managers
  • Customer Experience Specialists
  • Market Researchers
  • App Developers

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Custom Date - May 21, 2024
Featured Content
  • This app is perfect for any sort of reselling needs

    This app is the most reliable and safe out of the main ones, like dhgate, pandabuy etc, if you are trying to figure out what app U want to use to get stuff from China THIS IS THE OME

    Sentiment
    • Positive
    Content
    • App Functionality
    Apr 21, 2024
  • Great app

    Awesome app Amazon but much better prices. Fantastic suppliers?

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 16, 2024
  • Scam app

    You buy an item they dont have in stock you ask for refund they only send partial refund thats how they screw people

    Sentiment
    • Negative
    Content
    • Order Issues
    Apr 14, 2024
  • Dykia Ferrell

    I have a lot more to say than that I have to do this week but if you need to talk about something

    Sentiment
    • Positive
    Content
    • App Functionality
    Apr 13, 2024
  • I’ve but not functional

    Would love to thoroughly review this app. However, I can only browse. I can not type anything into the search bar or filter parameters.

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 05, 2024
  • Too expensive

    I try buying but at the end find out the shipping was higher then the price I pay for items

    Sentiment
    • Negative
    Content
    • Order Issues
    Mar 30, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Alibaba.com based on online reviews collected from App Store. The analysis helps E-commerce Managers, Product Managers, Customer Experience Specialists, Market Researchers, App Developers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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