Rakuten Viber Messenger: User Dissatisfaction with Bugs, Chat Issues, and Customer Support
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Rakuten Viber Messenger: User Dissatisfaction with Bugs, Chat Issues, and Customer Support

The reviews for Rakuten Viber Messenger highlight various issues including bugs, chat organization problems, call reception failures, and unresponsive customer support. Users complain about frequent app crashes, unwanted group messages, and difficulties in verifying accounts. Many users express frustration with the app's constant updates leading to decreased functionality and poor user experience. Other common complaints include missing features like text-to-speech and backup options, as well as challenges with muting/unmuting group chats. Overall, users are dissatisfied with the app's performance and customer service.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Problem in group chat!!!

    Group chat switches to silent mode, how to fix this?

    Sentiment
    • Negative
    Content
    • Group Chat Issues
    Apr 19, 2024
  • Full of bugs

    Recent update have a bug where u minimize application and then when u open the the app its stuck and not responding.

    Sentiment
    • Negative
    Content
    • App Crashes
    Apr 10, 2024
  • Приложение само отключает уведомления в чатах!

    Приложение сам выключает уведомления в чатах! Я включаю, захожу в вайбер, снова выключено! Из за этого было пропущено важные объявления в чатах! Исправьте

    Sentiment
    • None
    Content
    • Notifications Problem
    Apr 07, 2024
  • Always muted?

    All the communities chats are automatically muted and I can’t unmute ?!? Solve this problem please !

    Sentiment
    • Positive
    Content
    • Group Chat Issues
    Apr 05, 2024
  • Service error

    IM not receiving any call and unable to register! It shows service error message although that i connected to a different wifi and servers multiple times

    Sentiment
    • Negative
    Content
    • Account/Registration Issues
    Apr 02, 2024
  • 4 Stars

    Viber is great! Would’ve been except for those unsolicited groups sending me information.

    Sentiment
    • Positive
    Content
    • Messaging Features
    Apr 02, 2024
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Sentiment Analysis (of 30 reviews)
-43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rakuten Viber Messenger based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Market Researchers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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