Exodus: Crypto Bitcoin Wallet - Mixed Reviews on Customer Service and Accessibility
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Exodus Wallet Review Analysis: Unlocking User Insights

Exodus: Crypto Bitcoin Wallet - Mixed Reviews on Customer Service and Accessibility

Exodus: Crypto Bitcoin Wallet receives mixed reviews, highlighting excellent customer service but facing issues like high swap fees, slow performance, and challenges with certain transactions. Users appreciate the user interface, ease of use, and quick responsiveness. Some express concerns about fund accessibility, third-party payment limitations, and encountering scams. Overall, the app is praised for its design, development, and reliability.

Best for
  • Cryptocurrency Analysts
  • Product Managers in FinTech
  • Customer Experience Strategists
  • Blockchain Developers
  • Digital Marketing Professionals

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Best in security

    I chose Exodus wallet over any other wallet best in keeping coins…. Fast and easy to use

    Sentiment
    • Positive
    Content
    • Ease of Use
    May 26, 2024
  • Best hot wallet

    Love the user interface!

    CSPR staking please!

    Sentiment
    • Positive
    Content
    • User Interface and Design
    May 24, 2024
  • 10/10

    This app makes everything so much easier by far the best crypto wallet

    Sentiment
    • Positive
    Content
    • Ease of Use
    May 23, 2024
  • Expensive swaps

    Cool app a little glitzy and could display better on iPad/tablets. But the trading/swap fees are exorbitant.

    Sentiment
    • None
    Content
    • Trading and Swap Fees
    May 22, 2024
  • Great wallet

    I’ve been using exodus for many years. I’ve enjoyed experience with them. I like the upgrades they have down wallet looks great. I’ve never had any issues with them as of yet. Awesome job exodus team.

    Sentiment
    • Positive
    Content
    • Customer Support and Service
    May 21, 2024
  • Can’t get funds off

    Customer support is very friendly and quick to respond. However they have not been able to help me get my funds off the app. To be fair, I never bought ETH before. So maybe I can only move certain size blocks. However, Coinbase had no issues moving it to Exodus. Bottom line, I think there is something fishy going on. The app looks super slick though. It gets points for look and customer service. But it drops the ball on the most import part, access to my assets.

    Sentiment
    • None
    Content
    • Security and Scam Recovery
    May 21, 2024
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Exodus: Crypto Bitcoin Wallet based on online reviews collected from App Store. The analysis helps Cryptocurrency Analysts, Product Managers in FinTech, Customer Experience Strategists, Blockchain Developers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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