Issues and Poor Customer Service with Usha Fan
Exclusive Usha Heleous Fan Feedback Analysis Report

Issues and Poor Customer Service with Usha Fan

Many customers have experienced issues with the remote control and receiver of the Usha fan, leading to poor air throw and noise. The after-sales support and customer service have been unsatisfactory, with reports of unaddressed complaints and component issues. The fan is also considered overpriced. It is recommended not to purchase this particular model of Usha fan.

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Custom Date - Apr 13, 2024
Featured Content
  • Got faulty unit

    Got faulty unit. To replace it I have to send it warehouse godown self.

    Sentiment
    • Negative
    Content
    • Defective Unit
    Jan 15, 2023
  • purchasing

    we had purchased this product one year ago on 26.08.2022 but the fan making sound and remote not working after servicing of 4-5 times so i kindly request you to solve this issue

    Sentiment
    • Negative
    Content
    • After Sales Support
    Sep 23, 2022
  • Nice product.

    Good one. Cool air and it covers the full room. But I need to clean it's blades after 15 days of use.

    Sentiment
    • Positive
    Content
    • Air Flow and Delivery
    Sep 13, 2022
  • Faulty product

    It's not working properly and even after lodging complaint on toll free number,fault was not repaired

    Sentiment
    • Negative
    Content
    • After Sales Support
    Aug 10, 2022
  • Poor after sales service

    I purchased 5 Helios fans despite it’s higher price under impression that fans will be of best quality and now I regret my decision as two fans are not working properly and after sale service is very poor and unsatisfactory. Their engineers /authorised rep are unable to curb the problem and I have been following it up with customer care for one week but nothing is done. This way we are unable to use fans in two rooms. This thing has defeated the purpose for which such an expensive fan was purchased.

    Sentiment
    • Negative
    Content
    • Product Quality
    Aug 05, 2022
  • Please do not buy this junk, Not responsible customer support

    I got product last year and had issue in two months usage and for the ticket raised on customer support the technician in locality had inspected the issue and said there is a component issue got which he told the company will send that component and get it repaired but never returned or contacted me later. This year when I raised another support request the ticket was closed even without the technician visit or issue investigation. I strongly recommend not to go for USHA products or this product especially.

    Sentiment
    • Negative
    Content
    • After Sales Support
    Jun 07, 2022
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Sentiment Analysis
-23 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Buy USHA Heleous 1220mm Premium BLDC Ceiling Fan with Rust Free ABS Blades and RF Remote (White) based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Service Representatives, Marketing Professionals, Retail Buyers, Business Analysts to discover insights into what people love, dislike, and need.

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