Issues with Sam's Club App
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Exclusive Report: Navigating Customer Feedback on Sam's Club App

Issues with Sam's Club App

The app has multiple issues such as slow performance, payment decline, inability to access, and login problems. Users also face difficulties in purchasing tickets and combos, and the app lacks proper support for iOS 14. Overall, the app is considered a waste of time and a disappointment for a reputed company like Sam's Club.

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Custom Date - May 02, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Transacción de pago

    Me declina el pago al comprar boletos para el cine, intenté con otra tarjeta y pasa igual

    Sentiment
    • Negative
    Content
    • Payment Issues
    Jun 02, 2023
  • Pésima

    No vale la pena pagar la tarjeta. La app no sirve. Nunca puedes obtener los beneficios. Tarda mucho en procesar el pago para luego declinarlo.

    Sentiment
    • Negative
    Content
    • Promotions and Benefits
    May 22, 2023
  • No access

    No puedo accesar, me dice mandar un mail de confirmación y nunca lo manda y soy socio plus

    Sentiment
    • Positive
    Content
    • Login Problems
    Apr 27, 2023
  • Absoluta Basura

    La aplicación es un asco, se traba, no deja realizar compras, es lenta….una absoluta basura

    Sentiment
    • Negative
    Content
    • App Performance
    Feb 13, 2023
  • No sirve

    La app no sirve de nada, muy mal. No da acceso, solo información, una pérdida de tiempo su descarga y navegación.

    Sentiment
    • Negative
    Content
    • App Performance
    Jul 10, 2022
  • no puedo ni ingresar con mi cuenta

    me dice que el correo no está registrado, aunque ya uso la app de sam’s, y me pide que me registre de nuevo

    Sentiment
    • Negative
    Content
    • Account Creation Issues
    Nov 02, 2021
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Sentiment Analysis (of 30 reviews)
-74 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Sams Benefits based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Customer Service Executives, Marketing Specialists, Retail Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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