Users Express Frustration with KOKO Bank's Mobile Banking App
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Exclusive Report: KOKO Bank App User Feedback Analysis

Users Express Frustration with KOKO Bank's Mobile Banking App

Users express frustration with the recent changes made to the mobile banking app of KOKO Bank, particularly the removal of free interbank transfer benefits. They also complain about the lack of notification regarding the cancellation of free transfers and the inconvenience of the new facial recognition login feature. Many users are considering switching to other banks due to these issues.

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • 爛到爆

    人臉辨識一直失敗 爛死了

    Sentiment
    • Negative
    Content
    • Face ID Recognition Issue
    Jan 22, 2024
  • 投資證券

    原本可以透過cube app看自己定期定額的簡單資訊，但最近都出現無法載入的訊息😅

    Sentiment
    • Positive
    Content
    • App Update Issue
    Jan 19, 2024
  • 為何限制版本

    都沒想過使用舊手機的人如何使用嗎
    富邦原本也限制 但改回了
    煩請比照辦理好嗎
    感謝

    Sentiment
    • Negative
    Content
    Jan 19, 2024
  • 更新iOS後不能人臉辨識

    iOS更新後不能人臉識別進入，爛

    Sentiment
    • Negative
    Content
    • Face ID Recognition Issue
    Jan 16, 2024
  • 沒有通知存戶取消免費跨轉事宜

    沒有通知存戶2024年免費跨轉取消之事，因此在不知情下轉帳了，感覺不是很好😢

    Sentiment
    • Negative
    Content
    • Account Opening Process
    Jan 16, 2024
  • 跨行轉帳免費取消，騙人開戶

    朝令夕改之銀行，buce 才上線多久，取消免費轉帳也沒通知

    Sentiment
    • Negative
    Content
    • App Update Issue
    Jan 11, 2024
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Sentiment Analysis (of 30 reviews)
-60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎國泰世華網路銀行CUBE based on online reviews collected from App Store. The analysis helps Banking Professionals, Financial Analysts, Product Managers, Customer Experience Specialists, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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