Critical Feedback for 'obilet: Otel Uçak Otobüs Araç' App
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Exclusive 'obilet' App Customer Feedback Analysis Report

Critical Feedback for 'obilet: Otel Uçak Otobüs Araç' App

Customers express frustration with discount issues, ticket cancellations, and unresponsive customer service in their reviews of 'obilet: Otel Uçak Otobüs Araç' app. Complaints include misleading SMS promotions, lack of support for promo codes, and inconsistent bus services. Users mention problems with ticket refunds, lack of communication about cancellations, and difficulties in making changes to bookings. Issues with seat arrangements, long travel durations, and unreliable bus conditions are also highlighted. Overall, there is dissatisfaction with the app's functionality, customer support availability, and the handling of unexpected situations during travel.

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  • Product Managers
  • Travel Agency Owners
  • User Experience Designers
  • Business Analysts

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Custom Date - May 12, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Araç Plaka Bilgisi

    Seferin gerçekleşeceği araça ait plaka bilgisi de sefer detaylarında yer alsa terminallerde yolcu karışıklığının önüne geçilmiş olur.

    Sentiment
    • None
    Content
    • Bus Travel Experience
    Apr 14, 2024
  • Dolandırıcılıktan başka bir şey değil

    Uygulamayı indirirsem otel rezervasyonumda 250 TL indirim kupon kodu tanımlandığına dair sms aldım, ilgili adımları izledim ancak işlemlerin sonunda fiyat limiti olduğunu ve bu sebeple kupon kullanılmadığına dair hata aldım. Sms detaylarını kontrol ettiğimde herhangi bir fiyat limitinden bahsedilmemiş. Boşu boşuna 15 dakikam çöp oldu.

    Sentiment
    • Negative
    Content
    • Booking Discounts
    Apr 13, 2024
  • Şikayet

    Gideceğim sefer 2+1 kale seyahatti fakat birkaç gün kala 2+2 koltuğa çevrilmiş tek koltuk diye aldığım biletin otobüsünü değiştiriyorlar şikayet edincede hiçbirşeye cevap bile vermiyorlar muhattap bulamıyorsunuz anlıycağınız böyle saçma bir site görmedim birdaha asla burdan bilet almam kimsede kullanmasın bu uygulamayı tek koltuk satıyorlar bileti farklı fiyattan kafasına göre sefer değiştiriyorlar obilette ben bişey yapamam diyor resmen

    Sentiment
    • Negative
    Content
    • Bus Travel Experience
    Apr 12, 2024
  • Uygulama hak.

    Sayın yetkili uygulamanızı kullanıyorum ufak tefek hatalar veya eksiklikler olsada gayet güzel eksiklikler derken mesela otobüs bileti alırken favori yerler otogarlar sekmesi olsa oradan daha kısa ve hızlı bir şekilde bilet almamız daha basit olacak diye düşünüyorum umarım dikkate alırsınız teşekkür ederim

    Sentiment
    • Positive
    Content
    • Application Functionality
    Apr 12, 2024
  • Şikayet

    2 koltuk bileti aldım iptal edip kupona çevrildi her bilet için bir kupon tanımlandı yeniden ertesi güne 2 bilet aldığımda tek kupon girebiliyorum 2. Kupona izin vermiyor biletleri tek tek alsamda yolcuları biri bayan biri erkek yan yana alamıyorum müşteri hizmetlerine ulaşamıyorum

    Sentiment
    • Negative
    Content
    • Ticketing Issues
    Apr 09, 2024
  • İptal edilennuçuş hk.

    Sattığınız bilet iptal edildi , yenisini bulmak için uğraşıp duruyoruz

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Apr 09, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for obilet: Otel Uçak Otobüs Araç based on online reviews collected from App Store. The analysis helps Customer Service Managers, Product Managers, Travel Agency Owners, User Experience Designers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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